In the ever-evolving business world, there is one thing that never changes: the importance of customer feedback. This article takes you on a historical journey, exploring the growth and evolution of customer feedback from ancient trade forums to the modern

Businesses that wish to thrive in today’s market need to prioritize the customer experience above all else. Sales, customer retention, and advocacy are all boosted when customers have a good experience. But the question is, how can you make that

Next Level Patient Feedback for Healthcare Professionals Patient Feedback in Healthcare Healthcare is about compassionate, patient-centered care as well as medical therapy. Patient feedback is crucial to healthcare quality. Healthcare practitioners can improve patient experiences, gauge performance, and identify areas

Next Level Customer Experience Management How to Use Customer Feedback Management to Improve the Customer Experience Complete guide to Customer Feedback Management and how you can improve with only a few steps. about us Enhancing Customer Experience Through Effective Feedback

Best Practices, Pros & Cons, Advantages/Disadvantages and more! Questionnaire vs Survey: Differences, Advantages and Best Practices Get a better understanding of the key differences between questionnaires and surveys. Learn when to use each of them and best practices.   In

Closing the Feedback Loop: Turning Insights into Actions   Ever tried following a recipe without tasting as you go? It’s a risky move, often ending in a bland dish or a kitchen disaster. The same principle applies to business, growth,

Share This Post Guide to Patient Satisfaction Surveys in Healthcare When it comes to measuring patient satisfaction in the healthcare industry, professionals have a wide range of patient survey tools to choose from. The most common patient satisfaction survey techniques

Share This Post Survey Rating Scales: Good to Bad or Bad to Good? Have you ever stopped to think about how the order of the rating options on a survey can influence someones answers? It’s true! We often get asked

Got Feedback? Now what? Tips To Best Utilize Real Time Customer Feedback Let’s be real, anyone can capture customer feedback whether its through a conversation, written exchange or survey. But it’s how you use that data that makes the difference

Listening Improves Customer Experience Explore the various avenues in which you can communicate and listen to your customers to enhance their experience. Listening is key to both personal and business relationships. It goes hand in hand with any successful exchange

QR Code Customer Feedback Survey In case you haven’t noticed, QR codes are everywhere. You can find them on restaurant menus, in store windows, and even on street signs. And now, businesses are using them for customer feedback surveys. That’s

Introduction SurveyStance is no stranger when it comes to helping businesses improve their customer survey completion rates and ultimately their customer experience. We know the functionality, customization, and service required to make our customers successful and therefore, their businesses. Read

LaGratta Helps City Courts in Texas Learn from Court User Satisfaction Survey with SurveyStance There are two leading misconceptions of court user satisfaction surveys.  First, fear of the feedback being bad. Secondly, there will be a low volume of feedback

How Feedback Leads to Improved Senior Living Experiences Creating a Feedback System within your Senior Living Facility can drastically help boost resident living experiences. Independent Senior Living Feedback Surveys   Senior living resident surveys have tremendous impact for those currently

Shocking Customer Satisfaction Statistics – Based on 2023 Feedback Survey Top customer satisfaction stats from SurveyStance Top Customer Satisfaction Statistics you must know   General Customer Experience Feedback Stats and Facts Check out some of these popular customer service statistics

How to use Customer Feedback to Improve Service How to Use Customer Feedback to Improve Service within your Business What’s the one thing (other than revenue) that every business needs? We’ll give you a hint: Customer Feedback! Surprised by that

What is the difference between a Survey vs Feedback? A survey is generally a series of specific questions that are asked as part of an overall survey whereas feedback is a collection of information and is tied to specific questions

CSAT vs NPS Learn about the difference between CSAT (Customer Satisfaction) vs NPS (Net Promoter Score) and the best practice of using each to collect feedback. CSAT vs NPS Customer Satisfaction vs Net Promoter Score Do you ever have unhappy

Add Customer Survey on Splash Page for Guest WiFi Portal Feedback Companies that are offering WiFi for their guests and customers have a unique opportunity to capture customer feedback in real-time.  Once the guest connects on the company Guest WiFi

Are smiley survey kiosks the new Mystery Shopper? As a business owner or manager it’s important to know how your customers feel and if they are happy or not, even when you’re not personally there.  There is now a way that