Discover the leading companies transforming patient feedback into actionable insights.

Patient Satisfaction Survey Companies - 2025

In the healthcare industry, patient satisfaction surveys are vital tools for understanding patient experiences and improving care. Here are seven top companies that specialize in patient satisfaction surveys, each with unique features that set them apart.

Top Hospital Survey Companies & Patient Satisfaction Survey Companies

1. SurveyStance

SurveyStance offers innovative survey solutions designed to capture real-time feedback from patients. It’s hard to not come across when researching hospital survey companies. Their user-friendly platforms and advanced analytics help healthcare providers understand patient experiences and improve services. Focused on capturing patient feedback in person with their emoji based feedback kiosks.

What Sets SurveyStance Apart?

Emoji Based Surveys: Focuses on high response rates by using one-tap emoji based responses.
Ongoing Real Time Feedback: Instantly captures patient feedback using kiosks and mobile devices.
Customizable Surveys: Tailors questions to specific needs and contexts.
Advanced Analytics: Provides detailed insights and actionable data.

2. Press Ganey

Of all the patient satisfaction survey companies it’s no surprise to see Press Ganey towards the top of the list. They are among the leaders in patient experience measurement, providing comprehensive survey solutions that help healthcare organizations improve care quality and patient satisfaction. There are many hospitals who use it to get feedback from medical staff in addition to patients. We often see people asking do hospitals still use Press Ganey? While the answer is yes for sure, some suggest that this might not be as strong as it once was as many Press Ganey competitors are able to offer similar results.

What Sets Press Ganey Apart?

Extensive Experience: Decades of expertise in patient satisfaction and quality improvement.
Benchmarking: Offers robust benchmarking tools against national databases.
Comprehensive Solutions: Includes safety, workforce engagement, and clinical excellence metrics.

What are some Press Ganey Pros and Cons?

Expensive: Press Ganey is a strong platform but there is a higher cost associated to them. Most smaller hospitals and providers do not have the budget for a platform like this.
Market Leader: A clear market leader designed to work at massive scale with some of the most complex use cases has given Press Ganey and leg up in the overall competition.

3. NRC Health

NRC Health has been around since the early 1980s. They focus on providing patient satisfaction surveys and analytics aimed to help healthcare organizations understand patient needs to improve the overall experience through real-time feedback.

What Sets NRC Apart?

Real time Feedback: Offers instant insights into patient experiences.
Patient Focused Solutions: Emphasizes on the patient journey.
Comprehensive Data: Strong integrations within many data sources for a wide view of insights.

4. Qualtrics

Qualtrics stands out as a leader in experience management, empowering healthcare providers with intuitive tools to gather, understand and act on patient feedback for hospital staff. Known for its comprehensive survey solutions, Qualtrics helps hospitals and clinics turn insights into meaningful improvements in patient care.

Why Choose Qualtrics?

Thoughtful Analytics: Dive deep into patient feedback with sophisticated data tools that uncover trends and actionable insights, helping providers make informed decisions.
Tailored Survey Design: Create surveys that reflect the unique needs for each organization with flexible templates and question types designed to engage patients effectively.
Seamless System Integration: Qualtrics connects effortlessly with existing healthcare platforms, streamlining workflows and ensuring feedback aligns with operational goals.

With a focus on delivering real-world impact, Qualtrics transforms patient feedback into a powerful tool for enhancing care quality and operational efficiency.

Qualtrics – Additional Insights

When it comes to gathering patient insights, Qualtrics shines as the go-to platform for many healthcare providers, but it’s not without its quirks. Some users point out that rushing through surveys can backfire, hasty responses often get flagged, leading to disqualification. The takeaway? Take your time and answer thoughtfully to make your feedback count.

Who is Qualtrics designed for? Those looking for help turning raw data into insights that are actionable, meaning it’s clear on what next steps are needed. The analytics tools dig deep, helping hospitals spot trends and improve care quality with precision. While survey administration can occasionally feel tricky, the platform’s flexibility (think tailored questions and seamless integration with existing systems) keeps it a favorite among healthcare pros looking to elevate patient experiences.

5. RepuGen

RepuGen offers a healthcare-specific reputation management platform that focuses on improving patient satisfaction and online reputation through real-time feedback and analytics.

What Sets RepuGen Apart?

Reputation Management: Combines patient feedback with online reputation management.
Real-time Alerts: Notifies providers of negative feedback for immediate action.
Patient Engagement: Enhances patient-provider communication and engagement.

Additional Insights

RepuGen is particularly valued for its ability to monitor and manage online reviews, providing real-time alerts that enable healthcare providers to address patient concerns promptly. Its user-friendly interface and robust analytics make it a popular choice among private practices more so than mainstream hospitals. Users appreciate its effectiveness in improving patient communication and satisfaction, although some have noted the need for ongoing training to maximize its potential. RepuGen’s focus on actionable insights and reputation management distinguishes it in the healthcare industry.

6. SurveyMonkey

SurveyMonkey offers flexible survey solutions suitable for healthcare providers, enabling them to gather patient feedback efficiently and effectively. They are one of the largest survey providers worldwide but not as popular when it comes to hospital patient satisfaction survey companies.

What Sets SurveyMonkey Apart?

Ease of Use: User-friendly interface and setup.
Customizable Templates: Offers a range of templates tailored for healthcare.
Scalability: Scales easily for small practices and large organizations.

7. PatientTrak

PatientTrak provides comprehensive patient satisfaction and tracking solutions, focusing on enhancing patient experience through real-time feedback and analytics. They are hyper focused and dedicated to patient feedback.

What Sets PatientTrak Apart?

Patient Tracking: Integrates patient flow and tracking with satisfaction surveys.
Real time Feedback: Immediate feedback collection for timely improvements.
Comprehensive Dashboard: Centralized platform for managing patient experiences and feedback

Elevating Care Through Patient Feedback

In today’s fast changing healthcare world, patient satisfaction survey companies are considered a must for improving care quality. These platforms can empower hospitals and clinics with the tools to collect feedback straight from patients, shining a light on what’s working and what needs a tweak. By setting these programs up correctly, healthcare providers can make smart and targeted changes that truly enhance the patient experience.

Take companies like SurveyStance, Press Ganey, and Qualtrics, they’ve become trusted names in the medical field for good reason. Their platforms offer analytics that are actually helpful that break down complex feedback into clear next steps. Whether it’s streamlining workflows or boosting service quality, these companies help healthcare providers stay a step ahead in delivering care that patients genuinely appreciate.

How to Choose the Right Patient Satisfaction Survey Company

Healthcare providers often ask us how to pick the best patient satisfaction survey company and what to keep an eye on. As we move from 2025 into 2026, one trend is stealing the spotlight: the use of artificial intelligence (AI) and machine learning to dig deeper into patient feedback. These tools don’t just crunch numbers, they help hospitals anticipate patient needs and can help spot potential problems before they grow. By leveraging AI, top survey companies deliver sharper insights to empower providers to shift from reactive fixes to proactive care strategies.

Another big shift is the move toward continuous and holistic feedback systems. Old school surveys often capture a snapshot of patient opinions at one moment (usually annually) but today’s leading platforms like those from SurveyStance or or Qualtrics, offer ongoing feedback loops. This means healthcare teams can stay in tune with patient experiences as they happen. It’s like having a constant pulse on what patients truly need.

FAQs on Patient Satisfaction Survey Companies

Here are the top questions healthcare providers are asking about patient satisfaction survey companies along with quick answers to guide your choice.

What are the best patient satisfaction survey companies?
Qualtrics, Press Ganey, and SurveyStance lead in 2025. Qualtrics excels in AI analytics, Press Ganey offers HCAHPS-focused tools and SurveyStance provides one tap emoji based feedback kiosks that deliver the highest response rates.
How does AI enhance patient satisfaction surveys?
AI predicts patient needs and flags issues early. Qualtrics’ AI, for example, analyzes responses instantly for personalized care insights. SurveyStance uses AI to classify free form text comments into meaningful sentiment tags.
What features should I prioritize in a survey platform?
Look for ongoing feedback designed to capture high response rates, EHR integration (e.g., Epic), customizable surveys and HIPAA compliance for secure responses.
Can survey tools improve HCAHPS scores?
Yes, platforms like Press Ganey target HCAHPS metrics, helping hospitals boost scores by addressing issues like wait times, as seen in Mayo Clinic’s 16% satisfaction jump.
How much do these platforms cost?
Costs range from hundreds monthly for small clinics to thousands for hospitals. Most platforms pricing depend on the number of feedback kiosks while others charge based on the number of responses received each month.
How do survey companies ensure HIPAA compliance?
Top platforms use encryption and secure storage to meet HIPAA standards, protecting patient data. Others will not allow patients to enter PII into the platform helping with HIPAA compliance.
What are common pitfalls of survey platforms?
Implementation of these platforms can be a major pitfall, while many of them indicate and easy setup you should be prepared to dedicate time and resources to ensure a successful launch.