Email signature can be the best place to insert a one-click survey to capture feedback from customers. Your customers are busy so allowing them to give quick valuable feedback at multiple points is a must to increase survey results. Create a customer feedback survey in your embedded email signature (outlook, gmail, etc) with our One Click Feedback.
Quickly capture customer feedback directly from your email signature.
Choose from several emojis to display in your email signature survey or use your own custom images.
Feedback is collected with one click from email signature or web.
You can review in detail How Email Signature Survey Works, in short you enter basic information for each employee or department (Name, Email, Department, etc). SurveyStance will automatically generate a short HTML code that can be placed within each existing email signature footer (Outlook, Google, Mail, etc). The next time that employee sends an email, the new one tap email survey will appear and you’re ready to start capturing customer feedback!
Once a customer taps one of the emoji happy faces embedded in the email footer, that ratings is captured and stored, the customer will then be taken to a landing page where you can ask for more detail (optional). All the email survey results are stored in the SurveyStance portal. You can view summary or detailed reports based on Employee, Departments, or Company Wide.
Create specific landing pages depending on customer feedback. Route positive feedback to post online review & negative feedback to collect additional details. This is a great way to increase online reviews.
Create customized questions to display on landing page after email signature survey clicked. This can be free form text, multiple choice, dropdown options and more.
Customize landing page with your logo and company colors. Landing pages can be setup to be ‘rate specific’. Create a landing page for Positive Feedback and a different one for Negative Feedback. This is very helpful to ask follow up questions for bad feedback and display buttons like Google Reviews / Yelp for when they respond positive. This is a great strategy to drive up positive online reviews.
SurveyStance Email and Help Desk Smiley Survey can be used within the following platforms. This is a great way to help your employees collect feedback from customers.
Quickly setup an outlook email signature survey with the SurveyStance Email Signature Survey platform. Just create the Survey from the portal and copy/paste the email signature into your outlook email signature.
Once you login to the SurveyStance portal you can create customized feedback surveys.
Create a custom landing page where the user will be directed after they share their feedback. You can add additional questions to be displayed and customized with logos.
Now just embed survey in email signature (copy/paste). One Click feedback survey is now directly within your email signature to populate every time you send and email.
Now you can view dashboards/reports for actionable insights. Also setup instant notifications to be alerted as soon as feedback is received.
Click below to schedule a 20 minute demo with our Customer Success Team.