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Email Signature Survey – OneClick Customer Feedback

Email signature can be the best place to insert a one-click survey to capture feedback from customers.  Your customers are busy so allowing them to give quick valuable feedback at multiple points is a must to increase survey results. Create a customer feedback survey in your embedded email signature (outlook, gmail, etc) with our One Click Feedback.

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OneClick Feedback

Quickly capture customer feedback directly from your email signature.

Multiple Emoji Options

Choose from several emojis to display in your email signature survey or use your own custom images.

One Click Feedback

Feedback is collected with one click from email signature or web.

 

How does Email Signature Survey Work?

You can review in detail How Email Signature Survey Works, in short you enter basic information for each employee or department (Name, Email, Department, etc).  SurveyStance will automatically generate a short HTML code that can be placed within each existing email signature (Outlook, Google, Mail, etc).  The next time that employee sends an email, the new one tap email survey will appear and you’re ready to start capturing customer feedback!

Tracking Employee Email Survey Results

Once a customer taps one of the emoji happy faces embedded in the email, that ratings is captured and stored, the customer will then be taken to a landing page where you can ask for more detail (optional).  All the email survey results are stored in the SurveyStance portal. You can view summary or detailed reports based on Employee, Departments, or Company Wide.

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Rate Specific Landing Page

Ask Happy Customers to share Online Review & Unhappy Customers for More Feedback.

Create specific landing pages depending on customer feedback.  Route positive feedback to post online review & negative feedback to collect additional details. This is a great way to increase online reviews.

Collect Additional Feedback

Create customized questions to display on landing page after email signature survey clicked. This can be free form text, multiple choice, dropdown options and more.

Custom Landing Page

Customize landing page with your logo and company colors. Landing pages can be setup to be ‘rate specific’. Create a landing page for Positive Feedback and a different one for Negative Feedback. This is very helpful to ask follow up questions for bad feedback and display buttons like Google Reviews / Yelp for when they respond positive. This is a great strategy to drive up positive online reviews.

Email & Help Desk Integrations – Emoji Signature Survey

SurveyStance Email and Help Desk Smiley Survey can be used within the following platforms. This is a great way to help your employees collect feedback from customers.

Free Trial – Email Signature Rate my Service

SurveyStance makes it easy for you to setup a free trial.  Setup an account to test the Rate my Service Email Signature Survey. We do not require a credit card to get setup. Just click the link below and create an account.

OneClick Feedback

Small Teams

$29/ mo

Business

$99/ mo

Enterprise

Let's Talk

Unlimited Responses
Includes Up To 5 Surveys
Custom Landing Page
Instant Alerts
Includes Up To 25 Surveys
QR Code Format
Custom Reporting
25+ Surveys
Custom Integrations
24/7 Support

Setting up a SurveyStance Feedback Survey in your Email Signature

1
Create Feedback Survey

Once you login to the SurveyStance portal you can create customized feedback surveys.

2
Setup Custom Landing Page

Create a custom landing page where the user will be directed after they share their feedback. You can add additional questions to be displayed and customized with logos.

3
Copy/Paste Survey

Now just copy and paste the one click feedback survey directly within your email signature to populate every time you send and email.

4
View Reports & Setup Notifications

Now you can view dashboards/reports for actionable insights. Also setup instant notifications to be alerted as soon as feedback is received.