Email Signature Survey
One Question, One Click, Clear Customer Feedback
Email signature can be the best place to insert a one click survey to capture feedback from customers or employees. Your customers/employees are busy so allowing them to give quick valuable feedback at multiple points is a must to increase survey results. Create a customer feedback survey in your embedded email signature (outlook, gmail, etc) with our One Click Feedback.
Email Signature Feedback Surveys
Just copy and paste the feedback survey directly within an email signature and start collecting feedback on every interaction. One Click Email Survey is perfect for customer facing employees.
Email Signature Survey - Features
Quickly capture customer feedback directly from your email signature.
Multiple Emoji Option
Choose from several emojis in your email signature survey or use your own custom images. NPS (Net Promotor Score) Survey types also available
Ask Follow Up Questions
After respondent clicks emoji they are directed to a landing page, here you can add additional questions based on their feedback
Increase Online Review
Prompt (only happy) customers to post online review on platforms like Google Reviews, Yelp and more
Instant Notifications
Receive instant email / SMS alerts for specified rates
Track Recipient
Connect the recipient to the response so you know who shared feedback (available on select platforms like Gmail, MailChimp and more)
Reporting/Dashboards
Real Time feedback dashboards available. Custom reporting available on select plans.
Rate Specific Landing Page
Create specific landing pages depending on customer feedback. Route positive feedback to post online review & negative feedback to collect additional details. This is a great way to increase online reviews.
Customize landing page with your logo and company colors. Landing pages can be setup to be 'rate specific'.
Create customized questions to display on landing page after email signature survey clicked. This can be free form text, multiple choice, dropdown options and more.
World Class Support Team
If you have any questions about how your company can best use SurveyStance to collect feedback, we have an amazing team ready to help!
Schedule DemoEmail & Help Desk Integrations
SurveyStance Email and Help Desk Smiley Survey can be used within the following platforms. Emoji Signature Surveys is a great way to help your employees collect feedback from customers.
Embed Survey Gmail Signatures
Embed survey within Gmail Email Signature and use our custom Chrome Extension to track recipient for each survey completed.
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Embed Survey in Outlook Signature
Embed survey within Outlook Desktop or Outlook 365 email signatures. Microsoft Add-In coming soon!
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Zendesk Ticket Survey
Embed an Emoji Survey directly within a Zendesk Ticket template. Track which respondent shared the feedback.
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FreshDesk Ticket Survey
Emoji Surveys embedded within FreshDesk Tickets. Check out our FreshDesk Integration to track respondents.
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MailChimp Embedded Survey
Add an Emoji Survey to your MailChimp email campaigns to track feedback at any point.
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Any other Web Based Platform
Embed the Emoji Survey within any web based platform. Just copy/paste HTML survey.
Read MoreOutlook Email Signature Survey
Quickly setup an outlook email signature survey with the SurveyStance Email Signature Survey platform. Just create the Survey from the portal and copy/paste the email signature into your outlook email signature.
Tracking Employee Email Survey Results
Once a customer taps one of the emoji happy faces embedded in the email footer, that ratings is captured and stored, the customer will then be taken to a landing page where you can ask for more detail (optional). All the email survey results are stored in the SurveyStance portal. You can view summary or detailed reports based on Employee, Departments, or Company Wide.
How does Email Signature Survey Work?
You can review in detail How Email Signature Survey Works, in short you enter basic information for each employee or department (Name, Email, Department, etc). SurveyStance will automatically generate a short HTML survey that can be placed within each existing email signature footer (Outlook, Google, Mail, etc). The next time that employee sends an email, the new one tap email survey will appear and you’re ready to start capturing customer feedback!
Setting up a SurveyStance Feedback Survey in your Email Signature
Create Feedback Survey
Once you login to the SurveyStance portal you can create customized feedback surveys.
Setup Custom Landing Page
Create a custom landing page where the user will be directed after they share their feedback. You can add additional questions to be displayed and customized with logos.
Copy/Paste Survey
Now just embed survey in email signature (copy/paste). One Click feedback survey is now directly within your email signature to populate every time you send and email.
View Reports & Setup Notifications
Now you can view dashboards/reports for actionable insights. Also setup instant notifications to be alerted as soon as feedback is received.
How to embed a survey in an email?
Creating a survey and embedding it within an email can be easily accomplished with the SurveyStance Email Signature Survey. Just create a survey and the survey is auto generated ready to be copied and pasted within an email.