Email Signature Survey – Customer Feedback
Email signature can be the best place to insert a one-tap survey to capture feedback from customers. Customers are very busy these days so allowing them to give valuable feedback at multiple points to increase survey results. Keep reading if you’re looking for how you can create a customer feedback survey in your embedded email signature (outlook, gmail, etc).
How does Email Signature Survey Work?
You can review in detail How Email Signature Survey Works, in short you enter basic information for each employee or department (Name, Email, Department, etc). SurveyStance will automatically generate a short HTML code that can be placed within each existing email signature (Outlook, Google, Mail, etc). The next time that employee sends an email, the new one tap email survey will appear and you’re ready to start capturing customer feedback!
Tracking Employee Email Survey Results
Once a customer taps one of the emoji happy faces embedded in the email, that ratings is captured and stored, the customer will then be taken to a landing page where you can ask for more detail (optional). All the email survey results are stored in the SurveyStance portal. You can view summary or detailed reports based on Employee, Departments, or Company Wide.