Step 1 – Upload your excel file
Step 2 – Enter the excel column name where the free form text is located
Step 3 – Enter the email address where we should send the finished file
Step 4 – Done! You’ll receive the excel file back with an added column that contains the free-form text classification (positive, negative, neutral)
Customer survey responses can help you identify things that are working well and areas that may need improvement. When it comes to all the free form text responses you receive from customers it can be challenging to read through them all. This is where a tool like sentiment analysis using AI text classification comes into play. You are able to quickly upload an excel file of all the customer comments and the text analyzer will bucket the responses into categories like Positive, Negative, Neutral.
The SurveyStance Sentiment Analysis tool to help you analyze open-ended survey responses from excel. No login required, just upload your excel file with the customer feedback text and we’ll get it processed and sent back within seconds.
This tool is designed to analyze open-ended survey question responses. This is in beta mode using the Open AI model for the text classification. We welcome any feedback you have regarding the text analysis you receive back.