Here we all are, living it up in the year 2022 grinding away at our businesses trying to get by and grow to the next level. Think about all the changes we have experienced over the last few years and how rapidly these changes come (and sometimes go).
It’s a must you stay ahead of the curve so that you can be prepared for what is to come. In this blog post, we will discuss customer experience trends that are predicted for 2023 to help you start thinking about ways to start planning now.
Customer Experience is the new ‘brand’ and this will hold true as we enter 2023. Competition is increasing, margins are shrinking and we’re seeing more and more company ‘competitive advantages’ as The Best Customer Experience. But what happens when everyone starts to boast they have the best customer experience? It starts to lose creditability, fast!
Businesses will have to create new ways they can show their customers and prospects that they truly are the best at customer experience. Because as we all know, actions speak louder than words.
Consumers have more choices now, combined with loyalty at an all-time low. Customers are not afraid to switch brands if they are not happy with their current experience. If you want to stand out from your competition, you must to create a unique and memorable customer experience that will get your customers talking to others about how impressive it was. We predict this will be a top customer experience trends 2023.
We predict you companies will start to use much more Artificial Intelligence (AI) to help them identify trends in customer experience and help highlight which customers are happy and which customers are about to churn. Also, business will begin using AI to create a more personalized communication experience. This can be done in a number of ways such as using customer data to customize communications and suggest personalized recommendations.
Another major trend we are predicting for 2023 is an increase in self-service options. The best customer experience are those that are instant and frictionless. Think about it, there are lots of people that want to help themselves instantly without you even being involved. This is without having to wait on hold or talk to someone who, in the end, may not be able to help them. We predict that in 2023 we will see a big improvement in self-serve tools such as chatbots, and online support portals.
Only time will tell and as we keep a close watch on customer experience trends 2023. As the new year get’s closer we will see what it brings in terms of customer experience trends. The fact is we all must stay ahead of the curve when it comes to customer experience best practices and be able to adapt on the fly as things change and improve. Get ready to step it up and start working on ways that you can personalize the customer experience and increase self-service options so you can be ready to roll into 2023 like a boss!
Check out some of our Customer Experience Feedback Tools to help you stay even better connected.