Top customer satisfaction stats from SurveyStance
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52% of customers said that they would not spend more than 3 minutes filling out a feedback form.
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Customer satisfaction is a key driver of revenue growth. Companies that prioritize customer satisfaction see revenue growth that is nearly double that of companies that don’t. (Bain & Company)
Surveys with 2 questions averaged a 74% completion rate.
Surveys with 3 questions averaged a 66% completion rate.
Surveys with 4 questions averaged a 58% completion rate.
87% of feedback received through SurveyStance is positive.
1% of feedback received through SurveyStance is neutral.
Only 12% of all feedback received through SurveyStance is negative.
Out of all the free text comments received, nearly 98% were positive.
Average SurveyStance customers capture more than 200 ratings per month.
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Survey Questions starting with
"How was..."
outperform questions starting with
"Would you..." and "Did you..."
Survey Completion Rate is the percentage of people who started a survey finished it.
Completion Rate
Surveys with 2 Questions
Completion Rate
Surveys with 3 Questions
Completion Rate
Surveys with 4 Questions
Completion Rate
Surveys with 5 Questions
In a recent survey within a pilot of 7 courts collecting feedback,Β approximately 90% of court users felt the courts treated them fairly.
Within a 3-month period, in the height of the pandemic, these seven courts collected feedback from over 1,900 court users.
On average, 14% of people that entered the courts provided feedback, and in some courts, the completion rates were as high as 34%.Β
Surveys with 2 questions averaged a 74% completion rate.
Surveys with 3 questions averaged a 66% completion rate.
Surveys with 4 questions averaged a 58% completion rate.
Through the SurveyStance kiosk, users reported an 85.4% satisfaction rating with the service they received during the month of May. This is the highest percentage of satisfaction reported, during the last 4 months of surveys. Excellent work, public services team!