Shocking Customer Satisfaction Statistics - Based on 2022 Feedback Survey

Top customer satisfaction stats from SurveyStance

Top Customer Satisfaction Statistics you must know


General Customer Feedback Stats

52% of customers said that they would not spend more than 3 minutes filling out a feedback form.

SurveyStance Feedback Kiosk Stats

87% of feedback received through SurveyStance is positive.

1% of feedback received through SurveyStance is neutral.

Only 12% of all feedback received through SurveyStance is negative.

Out of all the free text comments received, nearly 98% were positive.

Average SurveyStance customers capture more than 200 ratings per month.




0 %
Of All Feedback Received is Positive
0 +
Average ratings customers receive each month.

Most Popular Survey Questions

  • How was your Experience today?
  • How was our Service today?
  • How would you rate our Food today?


Survey Questions

Survey Questions starting with
"How was..."
outperform questions starting with
"Would you..." and "Did you..."

Feedback Kiosk Survey Completion Rate Stats

Survey Completion Rates by Number of Questions in Survey

Survey Completion Rate is the percentage of people who started a survey finished it.


Completion Rate
Surveys with 2 Questions


Completion Rate
Surveys with 3 Questions


Completion Rate
Surveys with 4 Questions


Completion Rate
Surveys with 5 Questions

SurveyStance Feedback Kiosk – Response Rates:

  • Surveys with 2 questions averaged a 74% completion rate.
  • Surveys with 3 questions averaged a 66% completion rate.
  • Surveys with 4 questions averaged a 58% completion rate.

SurveyStance Case Study – Feedback Survey Stats

In a recent survey within a pilot of 7 courts collecting feedback,Β approximately 90% of court users felt the courts treated them fairly.

Within a 3-month period, in the height of the pandemic, these seven courts collected feedback from over 1,900 court users.

On average, 14% of people that entered the courts provided feedback, and in some courts, the completion rates were as high as 34%.Β 

Surveys Completed in just 3 months!

Measuring our impact at City of Salem Public Library

Through the SurveyStance kiosk, users reported an 85.4% satisfaction rating with the service they received during the month of May. This is the highest percentage of satisfaction reported, during the last 4 months of surveys. Excellent work, public services team!

City of Salem Public Library