Shocking Customer Satisfaction Statistics - Based on 2023 Feedback Survey

Top customer satisfaction stats from SurveyStance

Top Customer Satisfaction Statistics you must know

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General Customer Feedback Stats

52% of customers said that they would not spend more than 3 minutes filling out a feedback form.

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Customer satisfaction is a key driver of revenue growth. Companies that prioritize customer satisfaction see revenue growth that is nearly double that of companies that don’t. (Bain & Company)

SurveyStance Feedback Kiosk - Response Rates:

Surveys with 2 questions averaged a 74% completion rate.

Surveys with 3 questions averaged a 66% completion rate.

Surveys with 4 questions averaged a 58% completion rate.

Customer Satisfaction Statistics – Feedback Kiosk Stats

87% of feedback received through SurveyStance is positive.

1% of feedback received through SurveyStance is neutral.

Only 12% of all feedback received through SurveyStance is negative.

Out of all the free text comments received, nearly 98% were positive.

Average SurveyStance customers capture more than 200 ratings per month.

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0 %
Of All Feedback Received is Positive
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Average ratings customers receive each month.

Survey Questions

Survey Questions starting with
"How was..."
outperform questions starting with
"Would you..." and "Did you..."

Most Popular Survey Questions

  • How was your Experience today?
  • How was our Service today?
  • How would you rate our Food today?

Survey Completion Rates by Number of Questions in Survey

Survey Completion Rate is the percentage of people who started a survey finished it.

74%

Completion Rate
Surveys with 2 Questions

66%

Completion Rate
Surveys with 3 Questions

58%

Completion Rate
Surveys with 4 Questions

46%

Completion Rate
Surveys with 5 Questions

SurveyStance Case Study – Customer Satisfaction Statistics

In a recent survey within a pilot of 7 courts collecting feedback,Β approximately 90% of court users felt the courts treated them fairly.

Within a 3-month period, in the height of the pandemic, these seven courts collected feedback from over 1,900 court users.

On average, 14% of people that entered the courts provided feedback, and in some courts, the completion rates were as high as 34%.Β 

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Surveys Completed in just 3 months!

Customer Satisfaction Statistics - General

Surveys with 2 questions averaged a 74% completion rate.

Surveys with 3 questions averaged a 66% completion rate.

Surveys with 4 questions averaged a 58% completion rate.

Measuring our impact at City of Salem Public Library

Through the SurveyStance kiosk, users reported an 85.4% satisfaction rating with the service they received during the month of May. This is the highest percentage of satisfaction reported, during the last 4 months of surveys. Excellent work, public services team!

City of Salem Public Library

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