87% of feedback received through SurveyStance is positive.
1% of feedback received through SurveyStance is neutral.
Only 12% of all feedback received through SurveyStance is negative.
Out of all the free text comments received, nearly 98% were positive.
Average SurveyStance customers capture more than 200 ratings per month.
Survey Completion Rate is the percentage of people who started a survey finished it.
Surveys with 2 Questions
Surveys with 3 Questions
Surveys with 4 Questions
Surveys with 5 Questions
SurveyStance Feedback Kiosk – Response Rates:
In a recent survey within a pilot of 7 courts collecting feedback, approximately 90% of court users felt the courts treated them fairly.
Within a 3-month period, in the height of the pandemic, these seven courts collected feedback from over 1,900 court users.
On average, 14% of people that entered the courts provided feedback, and in some courts, the completion rates were as high as 34%.
Through the SurveyStance kiosk, users reported an 85.4% satisfaction rating with the service they received during the month of May. This is the highest percentage of satisfaction reported, during the last 4 months of surveys. Excellent work, public services team!