Shocking Customer Satisfaction Statistics - Based on 2023 Feedback Survey
Top customer satisfaction stats from SurveyStance
Top Customer Satisfaction Statistics you must know
General Customer Feedback Stats
52% of customers said that they would not spend more than 3 minutes filling out a feedback form.
Customer satisfaction is a key driver of revenue growth. Companies that prioritize customer satisfaction see revenue growth that is nearly double that of companies that don’t. (Bain & Company)
SurveyStance Feedback Kiosk - Response Rates:
Surveys with 2 questions averaged a 74% completion rate.
Surveys with 3 questions averaged a 66% completion rate.
Surveys with 4 questions averaged a 58% completion rate.
Customer Satisfaction Statistics – Feedback Kiosk Stats
87% of feedback received through SurveyStance is positive.
1% of feedback received through SurveyStance is neutral.
Only 12% of all feedback received through SurveyStance is negative.
Out of all the free text comments received, nearly 98% were positive.
Average SurveyStance customers capture more than 200 ratings per month.
Survey Questions
Survey Questions starting with
"How was..."
outperform questions starting with
"Would you..." and "Did you..."
Most Popular Survey Questions
- How was your Experience today?
- How was our Service today?
- How would you rate our Food today?
Survey Completion Rates by Number of Questions in Survey
Survey Completion Rate is the percentage of people who started a survey finished it.
74%
Completion Rate
Surveys with 2 Questions
66%
Completion Rate
Surveys with 3 Questions
58%
Completion Rate
Surveys with 4 Questions
46%
Completion Rate
Surveys with 5 Questions
SurveyStance Case Study – Customer Satisfaction Statistics
In a recent survey within a pilot of 7 courts collecting feedback, approximately 90% of court users felt the courts treated them fairly.
Within a 3-month period, in the height of the pandemic, these seven courts collected feedback from over 1,900 court users.
On average, 14% of people that entered the courts provided feedback, and in some courts, the completion rates were as high as 34%.
Customer Satisfaction Statistics - General
Surveys with 2 questions averaged a 74% completion rate.
Surveys with 3 questions averaged a 66% completion rate.
Surveys with 4 questions averaged a 58% completion rate.
Measuring our impact at City of Salem Public Library
Through the SurveyStance kiosk, users reported an 85.4% satisfaction rating with the service they received during the month of May. This is the highest percentage of satisfaction reported, during the last 4 months of surveys. Excellent work, public services team!