Shocking Customer Satisfaction Statistics - Based on 2024 Feedback Survey

Top customer satisfaction stats from SurveyStance

Top Customer Satisfaction Statistics you must know


General Customer Experience Feedback Stats and Facts

Check out some of these popular customer service statistics that will no doubt get you refocused on customer experience.

Bad Customer Experience Statistics and Facts

  • 32% of customers would stop doing business with a brand they love after just one bad experience.
  • Dissatisfied customers typically tell between 9-15 people about their experience.
  • For every one customer who complains, there are 26 other customers who don’t speak up.
  • More than 90% of complaining customers will do business with you again if you resolve the complaint in real time.

Customer Satisfaction Statistics – Feedback Kiosk Stats

  • 87% of feedback received through SurveyStance is positive.
  • 1% of feedback received through SurveyStance is neutral.
  • Only 12% of all feedback received through SurveyStance is negative.
  • Out of all the free text comments received, nearly 98% were positive.
  • Average SurveyStance customers capture more than 200 ratings per month.
  • It can be up to 25x more expensive to get a new customer compared to keeping an existing customer.
Of All Feedback Received is Positive
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Average ratings customers receive each month.
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SurveyStance Case Study – Customer Satisfaction Statistics

In a recent survey within a pilot of 7 courts collecting feedback, approximately 90% of court users felt the courts treated them fairly.

Within a 3-month period, in the height of the pandemic, these seven courts collected feedback from over 1,900 court users.

On average, 14% of people that entered the courts provided feedback, and in some courts, the completion rates were as high as 34%.

Surveys Completed in just 3 months!
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Customer Satisfaction Statistics
Survey Response Rate


Surveys with 2 questions averaged a 74% completion rate.

Surveys with 3 questions averaged a 66% completion rate.

Surveys with 4 questions averaged a 58% completion rate.

Measuring our impact at City of Salem Public Library

Through the SurveyStance kiosk, users reported an 85.4% satisfaction rating with the service they received during the month of May. This is the highest percentage of satisfaction reported, during the last 4 months of surveys. Excellent work, public services team!

City of Salem Public Library

Customer Experience Statistic – Graphs, Images, Charts and Infographics

Feel free to use any of our customer experience statistics and infographic images below.

Customer Experience Stats


CX Trends Report



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