87% of feedback received through SurveyStance is positive.
1% of feedback received through SurveyStance is neutral.
Only 12% of all feedback received through SurveyStance is negative.
Out of all the free text comments received, nearly 98% were positive.
Average SurveyStance customers capture more than 200 ratings per month.
Survey Questions starting with
"How was..."
outperform questions starting with
"Would you..." and "Did you..."
Survey Completion Rate is the percentage of people who started a survey finished it.
Completion Rate
Surveys with 2 Questions
Completion Rate
Surveys with 3 Questions
Completion Rate
Surveys with 4 Questions
Completion Rate
Surveys with 5 Questions
SurveyStance Feedback Kiosk – Response Rates:
In a recent survey within a pilot of 7 courts collecting feedback, approximately 90% of court users felt the courts treated them fairly.
Within a 3-month period, in the height of the pandemic, these seven courts collected feedback from over 1,900 court users.
On average, 14% of people that entered the courts provided feedback, and in some courts, the completion rates were as high as 34%.
Through the SurveyStance kiosk, users reported an 85.4% satisfaction rating with the service they received during the month of May. This is the highest percentage of satisfaction reported, during the last 4 months of surveys. Excellent work, public services team!