How Mental Health Survey Questions Can Help With Collecting Feedback

Mental Health Survey Questions – Why they are needed and best practices collecting feedback

Feedback surveys are an easy way to get direct and anonymous feedback from customers, but did you know they can also help collect anonymous mental health data? Collecting such data plays a crucial role in the effectiveness of programs at schools and mental health care settings. 

So how can your organization improve productivity and effectiveness with anonymous mental health feedback survey? This article explains the importance of feedback, when and how you can obtain it, best practices, and examples for mental health survey questions.

Why do you need mental health feedback?

Whether you work in a school setting, residential program, or private practice, you share one goal in common: to help the adults and kids you serve. For your services to most effective, your clientele needs to be involved. Feedback can be used to:

Collect data.

Feedback and surveys can be used to learn valuable information that otherwise wouldn’t be accessible, such as the history of the community you serve or specific issues you weren’t aware of before. Additionally,  It can tell you when staff members are treating people in ways that make them feel uncomfortable, angry, or otherwise disrespected.

Improve care and support.

Soliciting patient feedback is one of the best ways to identify gaps in care and tell you whether your methods are working. By asking them about specific aspects of theirs experience. In this way, you can get a better understanding of the quality of care being received versus what you perceive you’re providing.

To encourage steady engagement.

When people feel they’re being listened to and their opinion matters, it can help improve patient engagement, critical in improving retention and outcomes.

Respond accordingly to changes.

There may be social or cultural differences within the population you’re working with or other circumstances that influence your program or service.  Being able to spot and respond accordingly to these with feedback can keep your program valuable and practical.

Best practices when asking mental health survey questions

When drafting a feedback survey, it’s essential to ask the right questions.  Regarding mental health, questions are most effective when they are short, concise, and relevant.

Depending on your goals for obtaining feedback and the setting you’re in, the questions asked could differ. However, it is always best to be trauma-informed in your questioning. In other words, have a compassionate, empathetic approach towards any population while assuming a trauma history.

When might you utilize satisfaction surveys?

Feedback is commonly gathered at the end of a program or service. However, there are various stages in which you could benefit from collecting data:

During the development stages:

Having members of the population you’re aiming to help and engage with the planning process will improve your chances of a successful outcome.

Throughout the running of a program:

Continuing to obtain feedback from participants throughout the program allows you to make adjustments as needed.

Mental Health Awareness Month:
A great time to leverage a feedback survey about mental health is during mental health awareness month. There is an increase emphasis during this time and a perfect time to check in and get some feedback.

Examples of mental health survey questions:

  • Do you feel you have access to mental health resources?
  • Are you aware of the services available to you?
  • If someone you knew talked about their mental health issues with you, how would you respond?
  • Overall, how would you rate your mental health?
  • Have you ever been diagnosed with a mental health condition?
  • Is there anything that makes talking about mental health uncomfortable?
  • Is there anything we can do to make you feel safer here?

Mental health survey questions for employees

Mental health is an important topic that should to be addressed in the workplace and not just within medical practices. Responsible employers should strongly consider implementing a mental health survey for employees to learn more about their Mental health status as it relates to the workplace, especially in this ‘post-covid’ workplace we are in today.

The survey could potentially ask questions around mental health diagnoses, additional support or tools necessary to do their job and how mental health affects work performance. Also the survey could ask about employees attitudes towards mental health in general and whether they feel comfortable discussing mental health issues at work.

By conducting a mental health survey, employers can gain valuable insights into their employees mental health needs and take important steps to create a more supportive work environment.

Sample Survey Questions about Mental Health

1. To what extent do you feel that your workplace is supportive of your mental health?
2. How would you rate the level of stress that you experience in your role?
3. Do you have access to resources and support for mental health concerns when needed?
4. Do you believe that your coworkers are understanding and supportive of your mental health needs?
5. How often do you feel overwhelmed while at work?
6. To what degree do you feel comfortable discussing any mental health issues with your supervisor or manager?
7. Are there any aspects of your job that make it difficult to maintain good mental health?
8. Is there anything in particular that could be done to improve the overall wellness environment in the workplace?
9. On a scale of 1-10, how satisfied are you with the availability of mental health services offered by the company/organization (1 being least, 10 being most)?
10. Are there any changes or improvements that could be made in order for employees to feel more secure and comfortable when discussing their mental wellbeing at work?

How can you obtain honest feedback?

Obtaining honest feedback is more natural when the participants have felt they play a valuable role and their voice will be heard.  Suppose they’ve been invited to participate in planning and to implement their service or education or treatment. In that case, they’ll be far more comfortable providing honest and helpful feedback on the process, content, and results within. 

A few things can influence feedback:

  • A person’s objective perspective- based on facts, observation, and past knowledge.
  • Or a subjective one- based on emotional reactions, defensiveness, loyalty (to family, friends, or class), cultural gaps, or distrust of outsiders.
  • Limited knowledge of an issue or process, lack of information, or understanding of the information available.

Feedback can be given in several ways, and it’s essential to pay attention to which ones work best for your particular setting and environment.

how to set up survey questions for mental health campaigns

When creating mental health survey questions, consider its goals and audience. Campaign-related inquiries should yield useful data for campaign decisions.

First, choose a survey type before creating mental health campaign survey questions. Open-ended, multiple choice, Likert-scale, semantic differential, matrix style, and ranking scales exist. These types may be employed depending on the survey’s goal and information needed. Likert-scale questions are good for measuring issue attitudes.

Second, create measurable, meaningful questions. Questions must be well worded to ensure correct responses from participants. When creating questions, cultural and other biases must be considered. Surveys should avoid technical terminology to achieve this. If the campaign is multi-cultural or multinational, surveys may need to be translated.

Thirdly, mental health campaign surveys should include data analysis. Surveys need multiple question types to compare findings at different levels (e.g., individual responses vs overall trends). As well as thinking about what types of data will yield useful insights for campaign planning (e.g., demographics like age group or gender), it’s important to think about how many questions are needed to generate meaningful results versus too many, which could lead to fatigue among respondents and invalid responses/data collection errors in extreme cases.

Finally, pilot test each question before collecting replies from respondents to ensure they are clear, suitable, and legitimate, i.e., they don’t ask leading or double-barrel questions that could bias findings. If careful attention isn’t taken during development, this can easily happen! Pilot testing with a few volunteers in the target population can identify difficulties before launch and generate a rigorous questionnaire that provides helpful data for future mental health campaign decisions!

 

Mental Health Survey Questions