The SurveyStance feedback system is a Customer Thermometer Alternative to collecting customer and employee feedback. The One Click Feedback is easy to use and very effective.
Embed the emoji feedback survey directly within customer facing employee's email signature
Select from a range of emojis, landing pages, add your logo and branding colors to match your brand.
There is a dedicated support associate for help getting setup and ongoing support.
When a customer gives positive feedback then display an option to post review to Yelp, Google Reviews, etc.
There are several bad reviews online about the pricing structure of Customer Thermometer. This seems to be a common complain on various reviews sites such as G2.
SurveyStance does not limit the amount of feedback that can be collected from customers. We encourage you to collect as much as possible! Our pricing is based on the number of active surveys you have at any given time. You can read more about our pricing here.
To be fair, the user looking for minimal feedback each month that want’s to have many surveys might best hosted with Customer Thermometer. With that said, if you’re looking for unlimited feedback without an increase in plan then SurveyStance might be the better option.
All of our billing is month to month so we are always striving to be the best partner to you.
Getting setup is simple but you're not alone. Your dedicated account rep will help you create questions, setup emails surveys and more.
If you need support we're here! You can Call, Text, Email or Open a Ticket and we will be there to support you ASAP.
One of the most important things is that your company does something to capture feedback from customers! We would be honored if you decided SurveyStance is the best alternative for you. Your decision to use SurveyStance vs Customer Thermometer should come down to a few factors.