Using QR Codes in our every day (touchfree) life has almost become a standard. Everyday people are scanning qr codes to view restaurant menus, check in forms and more. QR Codes can also be an excellent way to collect customer feedback in real time. Companies are posting QR code survey signage, printing the qr code survey on customer receipts and even embedding the qr codes into presentations to collect feedback.
When using QR codes to accept customer feedback in real time, the placement of the QR codes is very important. Placing the qr code should be highly visible to increase survey response rates. Looking for prime time qr code locations for your business?Â
These hot spots are perfect real estate to ensure you get the feedback you need.
Best Practice Tips when using QR Codes to collect feedback from Customer or Employees
Using a QR code survey in combination with feedback kiosks provides two ways for one tap feedback from your customers resulting in more feedback! This is a great way to offer onsite surveys with a touchless experience for those on the go! This way you don’t have to lose out on valuable information from customers in a rush. By simply opening their camera, scanning the code, they can complete your QR code customer feedback satisfaction survey questions from their smartphone.Â
Popular QR Code Customer Feedback Use Cases
Whether you are capturing feedback from your customers or your employees, maybe even both, here are some use cases on how these savvy businesses were able to grow their business using QR code customer feedback.
Use Case Feedback from Customers
Restaurants & Retail |
Healthcare |
Senior Living Communities |
Grocery Store |
Table Tents or Stickers |
Post patient appt or stay |
Cafeteria or Meal Service Feedback |
Department Feedback: Bakery, Deli, Meat & Seafood, Floral, etc. |
Restroom mirrors |
COVID safety |
Staff helpful |
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Department Feedback |
COVID mental wellness |
Food/ Item inventory |
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Check out timeliness |
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COVID cleanliness |
Results: Employee Accountability, Increase employee morale
Use Case Feedback from Employee
Office |
Restaurants & Retail |
Healthcare |
Warehouse/ Logistics |
Post Meeting |
Beginning of employee shift |
COVID safety |
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All Hands Company Feedback |
End of employee shift |
COVID mental wellness |
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Team building |
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Onboarding / Training feedback |
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Virtual Meeting / presentations |
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Employee NPS / Attrition |
SurveyStance QR Code Feedback Package
Strapped for time? No worries, SurveyStance has got you covered. We make it easy for you to launch your QR feedback project in 5 easy steps giving you everything you need every step of the way!