Are your customers happy or not?
Are your Customers happy or not?
Happy customers are the backbone for any thriving business, let’s face it without happy customers you don’t have a business. Every business owner knows this, but how do you know if your customers are happy (or not)? With online surveys you need to capture their email address and it requires them to take time to fill out a survey on their computer or phone, studies show less than 5% of customers take the time to fill out a survey online. So what is an alternative to capture this customer/client happiness without using online surveys? Glad you asked!
How do know if your Customers are happy or not)… SurveyStance Kiosk!
With a SurveyStance kiosk you can capture quick feedback before the customer even leaves your business. The key is to ask 1 question at a time and allow the customer to complete the survey with a single tap of the screen!
You’ve captured the survey responses.. now
Capturing the customer survey responses in your store is only the start. Now you have access to invaluable data about what your customers are thinking. You can run various survey reporting dashboards to display:
- Average customer rating by hour/day/month/year
- Time of day customers are at peak happiness (and sadness)
- What customers like most (and least) about you
- Net Promoter Score (NPS)
- and more!