How Feedback Leads to Improved Senior Living Experiences

Creating a Feedback System within your Senior Living Facility can drastically help boost resident living experiences.

Independent Senior Living Feedback Surveys

 

Senior living resident surveys have tremendous impact for those currently living on the grounds as well as those seeking a new home. 

Making a move to a senior living residence is a difficult next step in many peoples’ lives. When that decision is made, finding the right, high-quality residence comes next, often with incredible difficulty. Word of mouth and one-sided opinions are often the only feedback resident candidates and their families trust. Current residents may feel that their views and needs aren’t being addressed and feel helpless in generating change. Even within the residence, staff and administration may not fully understand what the facility is doing right and what could be improved.

Luckily, quick survey tools, like SurveyStance, offer simple, swift, and measurable solutions to senior living resident surveys. Staff can immediately analyze and implement fixes to improve service quality, food, cleanliness, and even use positive and improved results in external marketing. These surveys are proven to lead to better senior living experience as a result of the important feedback received. And its because the feedback is given by their most important audience; those living there.

 

Senior Living Dining as an Experience

When choosing a senior living residence, food quality and dining experience is a top contender along with access to care, staff’s attentiveness, and cleanliness. Many checklists encourage those who are considering a residence to stay for lunch or dinner to receive the full experience as a resident and taste the freshness and quality of food. However, even with savvy shoppers, food complaints are still in the top five frustrations for senior living resident survey stats.

Senior Living - Resident Survey

These complaints vary from taste, variety, presentation, freshness, and overall experience. The menu may become too repetitive, or a new vendor may not produce the quality of food seniors are accustomed to. For staff and administration to quickly recognize and address the problem, fun and easy to use survey kiosks consisting of an iPad and SurveyStance’s four face rating scale help quickly collect data from the seniors’ dining experience. By having dining surveys in the senior living facility, they will be able to quickly identify where their residents are dissatisfied by asking what their main issues are. Questions to ask residents about satisfaction can range from cuisine types, quality of food, overall taste, preparation, etc.

Residents involved in a senior living satisfaction survey, especially surrounding their meals, carry more trust in the residence and increase their overall happiness. Just like any service-based company, customer feedback is crucial to securing customer happiness. Improving the dining experience is a quick win for senior living management.

Surveys Identify Gaps in Healthcare

Caretaker attentiveness is a key indicator of a senior’s senior living experience. In contrast, inattentive or uncaring staff harm seniors. Seniors complain about service despite many attentive staff members. Surveys are the best way to assess resident satisfaction with care. Emoji-based senior living community surveys let residents speak up and identify staff issues quickly.

With immediate feedback from a senior living resident survey, staff and administration can observe what areas remain overlooked. Are some seniors genuinely lacking care? Is care taking too long to arrive? Are individual caregivers more attentive or have better bedside manner than others? Feedback through SurveyStance provides measurable and instant results from which management can derive the appropriate actions to take to improve customer experience.

Questions related to gaps in care that surveys answer:

  • Are you satisfied with the quality of service?
  • Was assistance received promptly?
  • Overall, how would you rate your experience?

Cleanliness Improves Wellbeing

Seniors who live in clean homes are healthier and receive better care. For assisted living and senior living residents with weak immune systems, dust and surface bacteria must be controlled. Unfortunately, facilities sometimes fall short of residents’ expectations. Cleanliness also removes fall hazards from communal and private spaces. A senior living resident survey can reveal issues.

Sample questions for cleanliness include:

  • Overall, how satisfied are you with the cleanliness of the residence?
  • Are you satisfied with the cleanliness of the dining area/activity room/etc.?
  • Are you satisfied with how often vacuuming/dusting/etc. is conducted?

Involving the Family Increases Everyone’s Happiness

Sometimes, family members of residents are more critical of the senior living residence than the seniors themselves. Managers must understand the point of view of the family. They want to ensure their loved one receives high-quality care in their absence. It’s important that they have the opportunity to share feedback as well through an assisted living family satisfaction survey. Some residents may not always feel comfortable sharing feedback also so by allowing their family to do so on their behalf should be encouraged.

Senior living residencies can not only provide the internal results of their surveys, but they can also ask for feedback from non-residents. Non-resident questions can include and certainly are not limited to:

  • Are you satisfied with the level of communication from the senior living residence?
  • Is your senior satisfied with their care/food/residence cleanliness?
  • How would you rate the senior living residence during your last visit?

 

Benefits of SurveyStance for Senior Living Resident Survey

– We make customer feedback fun and engaging with our emoji survey kiosks!
– Our surveys are quick and easy to use, so you can get the feedback you need fast
– Our emoji surveys are perfect for getting customer feedback in a fun and informal way
– Keep your customers happy by giving them the chance to provide feedback in a way that makes them feel appreciated

Also remember, resident satisfaction survey senior living can help boost not only resident satisfaction but also employee morale!

Senior Living Resident Survey Conclusion

Measurable data via survey feedback will improve the overall senior living experience in a multitude of ways, inclusive of dining, care taking, service, and family comfortability.

The grumpy, unhappy senior in a living residence is a typical Hollywood trope that uses legitimate complaining as humor. However, often verbal and written feedback that doesn’t feed into a single source is easily overlooked. Many times complaints are recorded on paper, rather than originating and staying electronic.

SurveyStance provides a simple, anonymous way for critical-stage individuals to receive feedback and make life-changing decisions. Management can quickly identify and act on resident trends. Senior living communities can easily boost happiness. Four emoji faces explain customer experience trends.

 

Senior Living Resident Survey
iPad Emoji Survey App

Capture Customer Feedback
iPad Kiosk

iPad Based App

Use the iPad and Kiosk to place within your company to collect survey feedback from customers or employees.

Feedback Survey Loop

Feedback survey will loop to the first question after each completion.

Ask Follow Up Questions

After the first survey question is answered, ask follow up questions to get additional feedback.

Survey Template for Assisted Living Resident Satisfaction.

1. How satisfied are you with the living conditions at our Assisted Living facility?

A. Very Satisfied

B. Satisfied

C. Neutral

D. Unsatisfied

E. Very Unsatisfied

2. How satisfied are you with the physical environment of our Assisted Living facility?

A. Very Satisfied

B. Satisfied

C. Neutral

D. Unsatisfied

E. Very Unsatisfied

3. How satisfied are you with the quality of care you receive at our Assisted Living facility?

A. Very Satisfied

B. Satisfied

C. Neutral

D. Unsatisfied

E. Very Unsatisfied

 4. How satisfied are you with the meals provided at our Assisted Living facility?

A. Very Satisfied

B. Satisfied

C. Neutral

D. Unsatisfied

E. Very Unsatisfied

5. How satisfied are you with the activities and entertainment provided at our Assisted Living facility?

A. Very Satisfied

B. Satisfied

C. Neutral

D. Unsatisfied

E. Very Unsatisfied

 

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