Using in-store smiley face kiosk terminals to determine if your customers are happy or not is on the rise! The reason most businesses do not get the feedback they need from customers is mainly because of the process in which we ask our customers to give feedback. The percentage of your customers who will fill out an online survey is very low. This is why Smiley Face Survey Kiosks are the perfect solution!
Smiley face survey is a type of customer feedback survey where the customer can select a range of emoji faces (smiley face to angry mad face) to answer a survey question. These types of surveys are very popular worldwide and are used by a wide range of companies and industries.
A Kiosk Survey is a tablet based survey that is designed to capture a high volume of customer feedback in the moment. Businesses will place the Kiosk Survey within their brick and mortar store to allow customers to quickly share feedback about their experience by quickly tapping a few emojis. These surveys usually require a kiosk survey app to operate.
SurveyStance offers several different survey question inputs to select from. While some of the options are based on design preference (emoji smiley faces) others are more strategic in collecting customer feedback. Check out our post on 7 Effective Questions for Emoji Surveys.
There are several different types of emoji based customer surveys. The most popular is the 5-point smiley face scale. Some other popular types are 4 point smiley face scales, NPS (net promoter score) survey, binary options (Yes/No & Thumbs Up/Down).
No, smile faces used to collect customer feedback is not unprofessional. In fact smiley faces have been long used to quickly describe an emotion or a way you’re feeling. So this naturally makes sense when asking a customer to share their feedback on a specific topic.How Smiley Face Surveys Works
The key to a successful smiley face survey is to create a simple survey that the customer can respond to quickly. We suggest 1 question surveys that rotate questions to allow you to capture feedback on a range of topics without having to ask every customer all the questions.
Survey Stance Kiosk placement is the next most important factor! We will help advise you on where to place the iPad Survey Stand to allow for maximized results. It’s important to put the iPad Survey Kiosk somewhere with high foot traffic but still secluded enough so your customers will give an honest rating.
Collecting customer feedback using feedback buttons has long been effective in not only high survey response rates but also ease of use. There are several ways to use these smiley face feedback buttons, one of the most popular is feedback kiosks placed within your business where customer can quickly tap a smiley face to respond to the survey.
There are several ways to create an emoji based survey to collect feedback from customers. SurveyStance Feedback Kiosk is an all-in-one solution that comes with an iPad, Secure Stand and Software. This solution allows for quick surveys to be created and deployed to the Feedback Kiosk in a matter of a few minutes. Get access to smiley face survey templates and get a feedback survey setup in minutes!
There are several different ways to use an emoji based customer survey. Feedback Kiosks are used to collect customer feedback within brick and mortar stores by displaying a range of happy/mad faces on a screen allowing customers to just tap a smiley emoji to share their feedback quickly.
Another type of smiley survey can be found within Email Signatures or Help Support Tickets where the smiley face emojis are embedded to allow customer to click the smiley emoji to share their feedback experience.
Regardless of how you will be collecting customer feedback it is most important that you at least have some (frictionless) way for customers to share their feedback. Too many companies are either not accepting any feedback or making it very difficult for the survey to be filled out. Think of the classic survey link on the bottom of a receipt you received, only a small fraction of customers will take the time to fill it out.
We are so sure you will LOVE our SurveyStance Smiley Kiosk we are happy to provide you a free trial. Contact us today to get started, we provide EVERYTHING you need: iPad, iPad Stand (floor or table), Apps, and Backend Reporting. Check out a demo video of our iPad Kiosk App.
Check out our Emoji Survey page to get more information. SurveyStance offers 2 other ways to make it easy to collect feedback. Emoji based Survey Kiosk & SMS Feedback where customers can text message a dedicated number to provide feedback anytime.
Below are a few examples of the smiley face survey images SurveyStance uses for feedback.