Generally referred to as NPS surveys, Net Promoter Score Surveys are considered to be one of the most effective surveys for any brand or business. The best thing about NPS iPad App surveys is the fact that it is extremely customer friendly. The NPS survey is one question and only takes a few seconds to complete.
NPS surveys can be collected using a number of channels. Some of the popular NPS channels have seen are iPads, SMS, Email, and Websites. With that said, any business that interacts with customers at an actual brick and mortar location (retail, restaurants, hotels, hospitality) can use an iPad Survey App to collect NPS feedback. Most have found that using an iPad App to collect NPS survey results can be the best option. Just take a look at how collecting an NPS survey through an iPad can benefit any business.
NPS is Quick and Seamless
Net Promoter Score iPad surveys offer a quick and seamless way to assess customer satisfaction. The NPS score is used by many businesses which makes Benchmarking easy. NPS is also a great indicator for how happy customers are. It’s a great indicator of future success as well.
Real Time Data via NPS iPad App
Using iPads as a channel for NPS surveys offers maximum customer usage. This is especially true if the business has a physical location. One of the best features about iPad based NPS surveys is the ability to collect NPS feedback live in the customer experience.
No Assistance Needed
Many businesses are starting to use iPad Kiosks for NPS surveys. This is mainly as it allows the customer to fill in the survey anonymously and in real time. Kiosk NPS Surveys are best for places where customers are at the business and interact with employees. iPad kiosk NPS surveys are designed to be left online 24/7 for customers to complete the surveys anytime. This helps increase response rate from both delighted and angry customers. Moreover, NPS surveys conducted on iPad kiosks can be considered to be the most accurate, as they are completed without any external influence.
SurveyStance NPS Survey w/ iPad Survey Kiosk
SurveyStance offers the ultimate software solution for businesses (Feedback Kiosk). It provides a better and improved customer experience capturing NPS customer feedback. Take the business to the next level by collecting iPad based NPS surveys that are left in public areas for users to tap a number between 0-10 and give the useful feedback. At SurveyStance we are dedicated to making it quick and simple for customers to provide feedback with our iPad Survey Feedback Kiosks. Download the best survey app for iPad to get started!
Request More Information on our iPad NPS Kiosk
Ask Follow Up Questions
Setup Conditional Questions to ask specific follow up questions based on previous question responses. Free Form Text is a popular survey question type used to ask for more details after a negative response is received within survey.
Top 3 Reasons to Use iPad Kiosk for NPS Surveys
Combining iPad Feedback Kiosks with NPS Surveys can be a great combination to collect high volumes of customer feedback! While it's not for everyone, here are the top 3 reasons to use iPad Survey Kiosk.
High Response Rates
NPS Feedback Kiosks are designed to be fun, engaging and quick. This results in a lot of customers giving their feedback.
In Moment Survey
Why wait until days later to send a survey to your customers? Using an In Moment Survey gets real time feedback.
Be different! Using something different like an NPS ipad app to collect customer feedback helps make you stand out and memorable.
Additional Types - Emoji Survey App for iPad
In addition to the NPS Survey, SurveyStance offers the following types of surveys via the iOS Survey App.
Did you know…
These additional surveys options operate similar to the NPS survey where the feedback can be given with a quick tap of the iPad. You can download the Customer Satisfaction App via the Apple App Store.
iPad Survey Kiosk
Using an everyday iPad and locking it into a secure stand is the ideal way to get an iPad Survey Kiosk up and running with minimal effort. The iPad Survey Kiosk should be placed within your business where it would be easy for customers to quickly share their feedback.
Offline Survey App
We all know that WiFi can sometimes drop or be slow. Once the survey is launched there is no need to worry about WiFi dropping as the SurveyStance app has an Offline Survey App Mode. The ratings will be stored on the local iPad and then once there is an active connection the rates will automatically sync to the portal.
Combine NPS with CSAT for the Ideal Feedback Survey
We have seen many customers use a NPS CSAT combination survey. This helps give a great blend of high level feedback with actionable insights. Start the survey off with an NPS questions and depending on the response start to drill into more details. This can be accomplished using conditional questions to create different paths. Example, if customer gave a NPS score of 0 then the next question would ask customer to share why they had poor experience.