Customer Feedback Surveys Designed for Restaurants

Customer Feedback Options

SurveyStance has 3 platforms for restaurant customer feedback.

Feedback Kiosk

Setup an iPad based feedback kiosk in your restaurant and allow customers to share quick feedback about their experience.

QR Code Survey

Print and post QR Codes around your restaurant and allow customers to scan the QR Code survey to share some quick feedback.

Restaurant Customer Feedback Kiosk

Feedback Kiosks are ideal for restaurants with high traffic such as Quick Serve Restaurants (QSR), Fast Casual Restaurants, Franchise Restaurants and Take Out Restaurants.

iPad Based Kiosk

Customers can quickly complete survey by taping smiley faces on the tablet. Ask multiple questions and capture optional customer contact information. SurveyStance can provide the kiosk (iPad & Secure Stand) or you can use your own.

Reporting & Analysis

Actionable reports and dashboards make it easy to see trends and take action.

QR Code Restaurant Customer Feedback

QR Codes are a great way to get feedback from customers within your restaurant. Scan the QR Code with you camera app and get redirected to a OneClick Emoji Survey to share feedback.

Post QR Code Anywhere

Place individual QR Codes on each table in your dining room, at the checkout counter, near the food pickup area or even on receipts.

OneClick Feedback

The QR Code will open a website where your customers are presented with the survey question and 4 smiley emojis to answer the survey question similar to the survey below.

Get 10x the customer feedback

Get immediate higher response volume Receive real time customer sentiment

Restaurant Types and Popular Use Cases

SurveyStance helps restaurants get feedback from their customers. Below are some popular restaurant types and popular use cases.

• Fast casual restaurants The problem many fast casual restaurants have is their customers come and go without knowing who they are, which makes it hard to send them a survey. Feedback kiosks are the best way to get feedback — set one up near the food pick-up counter, soda fountain or near the trash cans. QR code survey feedback is another ideal option: most fast casual restaurants place the QR code on the tables (sticker or table tent), near the checkout, on the receipt, or even in the bathrooms to ensure cleanliness.
• Quick serve restaurants (QSR) QSR customer feedback can be challenging to get, because customers are usually busy and in a hurry — asking them to complete a long survey will only attract the extremes, very angry or very happy. Feedback kiosks are usually best here; placing the device near the pickup counter, register or exit will maximize response rates. QR codes also work: place one on each table (sticker, table tent, or on the napkin holder), on the wall, or in the bathroom.
• Casual dining & cafes Collecting customer feedback within casual dining sit-down restaurants is a must, since customer expectations are higher than at QSR and fast casual. Giving customers an easy way to share feedback will help you improve and can increase online reviews. QR codes work well here too — place one on each table (table tent or sticker) and include it within the guest check presenter, which is ideal for asking guests for feedback after their meal.

Restaurant Customer Satisfaction Surveys

Setup a one tap feedback kiosk within your restaurant and allow guests to quickly share their feedback in the moment. Place Feedback Survey QR Codes around your restaurant or at the dining tables to allow guests to scan QR Code and complete a quick feedback survey.

Request Info Packet

Receive our restaurant customer feedback info packet with detailed product information, pricing, use cases and more.

Restaurant Survey Questions Examples

To be most effective in your restaurant customer feedback surveys you must ask relevant survey questions. Below are some of the most effective survey questions we have seen.

• How was your overall experience?
• How was our service today?
• How was your food today?
• What can we improve on?
• How did you hear about us?
• How was the wait time to be seated?
• Would you recommend us to a friend or family member? (NPS)
• Did your server offer you dessert?
• Is there anything you disliked?
• How was the cleanliness?
• How friendly was our staff?

Your Restaurant can't Survive without Customer Feedback

80 percent of restaurants close within 5 years 100 percent of restaurants need customers 7 seconds for customers to share feedback 10 minutes to setup SurveyStance account

Popular Uses for Restaurant Customer Feedback

Here are some ideas on where and how to use SurveyStance for feedback surveys Table Tents with QR code on each table within the restaurant. Customers scan the QR code with the camera on their phone and tap an emoji to share feedback.

Table Tent QR Code

iPad based feedback survey placed near the exit to allow customers to give quick feedback as they leave the restaurant.

Feedback Kiosk

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