percent of restaurants close within 5 years
SurveyStance has 3 platforms for restaurant customer feedback.
Setup an iPad based feedback kiosk in your restaurant and allow customers to share quick feedback about their experience.
Print and post QR Codes around your restaurant and allow customers to scan the QR Code to complete a quick feedback survey.
Display dedicated SMS phone number, provided by SurveyStance, around your restaurant. Allow customers to share feedback by sending a text message.
Feedback Kiosks are ideal for restaurants with high traffic such as Quick Serve Restaurants (QSR), Fast Casual Restaurants, Franchise Restaurants and Take Out Restaurants.
Customers can quickly complete survey by taping smiley faces on the tablet. Ask multiple questions and capture optional customer contact information.
SurveyStance can provide the kiosk (iPad & Secure Stand) or you can use your own.
Actionable reports and dashboards make it easy to see trends and take action.
QR Codes are a great way to get feedback from customers within your restaurant. Scan the QR Code with you camera app and get redirected to a OneClick Emoji Survey to share feedback.
Place individual QR Codes on each table in your dining room, at the checkout counter, near the food pickup area or even on receipts.
The QR Code will open a website where your customers are presented with the survey question and 4 smiley emojis to answer the survey question similar to the survey below.
Text messaging for your customers is nothing new so why not let them share (anonymous optional) feedback about your restaurant with you directly. SurveyStance provides a dedicated local number where the text message feedback is sent. Access all restaurant customer feedback and even respond to customers all from the portal.
Let customers share open ended feedback about topics most important to them. Any negative comments can be responded to in the moment. For the positive comments you can reply back to thank them and ask they share feedback on Yelp/Google/Etc.
SurveyStance will provide you with a local number and artwork templates to get up and running with ease.
SurveyStance helps restaurants get feedback from their customers. Below are some popular restaurant types and popular use cases.
Fast Casual Restaurants can benefit from customer feedback. The problem many fast casual restaurants have is their customers come and go without knowing who they are. This makes it hard to send them a survey asking for their feedback. Below are some common use cases that other fast casual restaurants are doing to collect feedback from their customers.
QSR customer feedback can also be challenging to get. Your QSR customers are usually busy and in a hurry. Asking them to complete a long survey will only attract the extremes (very angry or very happy).
Customer feedback for Casual Dining Restaurants and Cafes Collecting customer feedback within casual dining sit down restaurants is a must. Customer expectations are higher compared to QSR and Fast Casual. Giving your customers an easy way to share their feedback will help you improve and can increase online reviews.
Setup a one tap feedback kiosk within your restaurant and allow guests to quickly share their feedback in the moment.
Place Feedback Survey QR Codes around your restaurant or at the dining tables to allow guests to scan QR Code and complete a quick feedback survey.
Receive our restaurant customer feedback info packet with detailed product information, pricing, use cases and more.
To be most effective in your restaurant customer feedback surveys you must ask relevant survey questions. Below are some of the most effective survey questions we have seen.
percent of restaurants close within 5 years
percent of restaurants need customers
seconds for customers to share feedback
minutes to setup SurveyStance account
Here are some ideas on where and how to use SurveyStance for feedback surveys
Table Tents with QR code on each table within the restaurant. Customers scan the QR code with the camera on their phone and tap an emoji to share feedback.
iPad based feedback survey placed near the exit to allow customers to give quick feedback as they leave the restaurant.
Place a poster on the wall where customers can easily see it. Promote customers to send their feedback via text message to the designated phone number.