Restaurant Customer Feedback is one of our specialties. We help restaurants of all kinds collect feedback from customers with our restaurant customer feedback app and inbound SMS text message feedback platform.
Most restaurants have had a hard time getting customer feedback. This is often mainly because once the customer leaves the restaurant the only way to capture that feedback is via email or survey on the bottom of the receipt. Customer feedback for your restaurant is such a key driver in future success, this is why we created SurveyStance Restaurant Kiosks.
Our restaurant survey app is more than just an ipad survey app, it’s a total restaurant feedback system! We setup an iPad (we provide) on a floor stand (we also provide) to allow your customers to provide you feedback while they are in your restaurant! The restaurant questionnaire is fully customizable and the survey can be changed anytime.
These quick survey satisfaction questions are answered by tapping range of smiley faces (sad face to happy face) to tell you if they are happy or not. Other questions types include free form text input or even custom input options for customer to select from.
You can also use our restaurant customer feedback app to ask questions like ‘what did you like most about our restaurant?’ or ‘how did you hear about us’? The SurveyStance Kiosk system is easy to use but dynamic enough to meet your needs.
If you’re looking for a way to allow your customers to share their feedback while they are still in your restaurant then the Feedback Kiosk can be an ideal option. Contact Us and we can get you setup with everything you need to start capturing customer feedback right away! SurveyStance offers a free trial, we know once you give us a try you won’t be able to live without us. We have revolutionized the way restaurants survey their customers. We thrive on customer service, if you have any questions please contact us anytime!
You can review in detail How it Works, in short we provide an iPad, Stand, and Software to place in heavy traffic areas around your restaurant. Customers can provide quick feedback by tapping a range of smiley faces to respond to the corresponding survey question displayed. By making the survey questions easy to answer you will increase the number of customer survey responses. Once the simple survey question is answered you can turn on key features like “share your email address” or “tell us more” to further interact with the customer.
The best ways for restaurants to get great customer feedback is not as hard as you may think. The number one way we have found is to just get more feedback. By increasing the amount of customers who share feedback this generally will increase the overall feedback scores. Why is this true? This is true because it’s typical for only those customers who the most upset will track go through the effort of sharing their feedback online.
Consider another example of a restaurant using a Feedback Kiosk where customers can quickly share their feedback as they leave the restaurant. This will increase the survey completion rate and get a more diverse of customers completing the feedback.
This is a common question we hear often from restaurants who are sending surveys to their customers. We have found that you don’t need to explicitly ask the customer for feedback, rather, simply allow the customer the opportunity to share their feedback will increase the feedback your restaurant receives.