SurveyStance features
Feedback workflows built for real-time operations.
SurveyStance combines Kiosk and OneClick feedback channels with the workflow layer teams need to capture responses, alert the right people, act on issues, analyze trends, and manage programs across locations.
Two collection channels
One platform story, two ways to collect feedback.
For physical locations
Use iPad feedback kiosks at counters, exits, lobbies, facilities, clinics, dining areas, service centers, and other in-person touchpoints.
For digital touchpoints
Use one-tap surveys in email signatures, QR codes, links, help desk replies, websites, and other outbound customer or employee communication.
Capture
Collect feedback where the experience happens.
A customer or employee taps a negative rating. SurveyStance can immediately ask the right follow-up question, collect optional context, and keep the experience short enough that people actually finish it.
Explore kiosk surveys
Shared platform capabilities
- Emoji, thumbs, stars, number scales, and custom answer sets
- Conditional follow-up questions based on the first response
- Optional comments and contact fields when more context is needed
- Branded survey screens and landing pages
- iPad kiosk with stand or software-only deployment
- Offline capture with sync when the device reconnects
- Kiosk lock mode, reset timeout, and swipe-to-start options
- Email signature surveys, QR codes, links, and support-ticket touchpoints
- Rate-specific landing pages for positive and negative responses
- QR code and link sharing for physical or digital feedback moments
Alert
Notify teams while feedback is still actionable.
When important feedback comes in, the right person should not have to discover it days later. SurveyStance helps teams see low scores, selected response types, and kiosk device issues while there is still time to respond.
See reports and dashboardsNotify manager by email or SMS
Shared platform capabilities
- Email and SMS notifications for selected feedback
- Threshold alerts such as 5 negative responses in an hour
- Score-swing alerts when a location average changes by 50% or more
- Low-score and negative feedback visibility
- Weekly and monthly summary reports
- Device offline notifications
- Location and device-level visibility
- Operational alerts for unattended kiosk programs
- Alerts from email signature, QR code, link, and landing-page responses
- Follow-up prompts when a respondent leaves important context
- Team visibility for customer-facing digital touchpoints
Act
Turn responses into follow-up and operational work.
A customer or employee leaves a comment that needs attention. The response can move into follow-up workflows, exports, or connected reporting so teams know what happened and what needs to happen next.
View platform capabilitiesRoute feedback into the operating rhythm
Shared platform capabilities
- Task management workflow for feedback follow-up
- Excel exports for sharing, analysis, and operational review
- Salesforce, Freshdesk, and Zapier options for connecting feedback to existing workflows
- REST API support for broader reporting stacks
- Webhook support for sending feedback events into other systems
- Route in-location feedback to managers by device or location
- Use comments and follow-up questions to identify the issue
- Review recurring problems across physical touchpoints
- Collect feedback from email, help desk, and outbound communication
- Use landing pages to ask for more detail after a rating
- Prompt happy customers toward online review actions
Analyze
Understand trends across channels and locations.
Instead of guessing whether a problem is isolated or widespread, teams can review feedback volume, sentiment, comments, and response patterns across channels, users, devices, and locations.
Open sample dashboards
Shared platform capabilities
- Real-time dashboards in the SurveyStance portal
- Positive and negative response trends
- Question-level reporting and custom dashboards
- AI-powered summaries and open-text classification
- Excel and PDF export options
- Break reporting out by device and physical location
- Compare performance across counters, lobbies, facilities, and teams
- Monitor kiosk response volume and sentiment over time
- Analyze email signature, QR code, link, and landing-page responses
- Track feedback tied to digital customer-facing touchpoints
- Review response patterns by survey and user access
Manage
Run a feedback program across users, devices, and locations.
As feedback programs grow, teams need control over who can view results, which devices are active, and how each location or touchpoint is managed. SurveyStance keeps that administration visible and manageable.
Compare capabilitiesManage feedback without adding manual work
Shared platform capabilities
- Company admin access for larger organizations
- Full-access and read-only roles by user
- Location-scoped access so managers see the feedback they own
- User and device-level reporting
- Unlimited surveys, responses, and users on kiosk plans
- Remote survey configuration and updates
- Single app mode and kiosk lock settings
- Sleep hours, reset timeout, and misuse-prevention options
- Team permissions for survey creation, viewing results, and settings
- Manage QR codes, survey links, and branded landing pages
- Scale one-click feedback across customer-facing teams
Next step