SurveyStance features
Collect real-time feedback, understand trends, and act when it matters.
SurveyStance combines Kiosk and OneClick feedback channels with dashboards, AI summaries, advanced notifications, exports, integrations, and enterprise controls for teams managing feedback across locations.
Core platform
Three jobs every feedback program needs to do well.
Collect feedback at the moment it happens.
Use short one-tap surveys across physical and digital touchpoints so customers and employees can respond while the experience is still fresh.
- iPad feedback kiosks for physical locations
- QR codes, links, email signatures, and help desk touchpoints
- Emoji, thumbs, stars, number scales, and custom answer sets
- Conditional follow-up questions, comments, and optional contact fields
Understand trends without digging through raw responses.
Turn response volume, scores, comments, and open text into dashboards and summaries teams can review quickly.
- Real-time dashboards for sentiment and response trends
- AI-powered summaries and open-text classification
- Question-level reporting and custom dashboard views
- Excel and PDF exports for analysis, sharing, and reviews
Act when feedback needs attention.
Most feedback flows into reporting. When a response needs action, teams can use advanced notifications and optional follow-up tools to keep the next step visible.
- Real-time email and SMS notifications
- Score-based and low-score alerts
- Trending thresholds, such as repeated negative responses
- Optional task workflows, exports, webhooks, and integrations
Use cases
What teams can do with SurveyStance.
These are the practical workflows behind the feature list: alerting, AI summaries, trend detection, device visibility, and routing feedback into the places teams already work.
Catch negative spikes quickly
Notify managers when a location receives repeated negative responses in a short window, such as 5 low ratings in 60 minutes.
Watch score changes by location
Use score-based alerts when a location average drops or swings significantly so teams can investigate before the trend becomes normal.
Know when a kiosk needs attention
Use device alerts to spot offline kiosks or unattended feedback stations before response volume disappears.
Summarize open-text comments
Use AI summaries to turn comments into quick takeaways instead of reading every response one by one.
Find recurring themes
Classify open-text feedback by sentiment and theme so teams can see repeated issues across channels, locations, or departments.
Route feedback into existing tools
Send important responses into exports, webhooks, Salesforce, Freshdesk, Zapier, or optional task workflows when follow-up is needed.
Feedback channels
Collect feedback wherever the experience happens.
Use the right collection method for the moment, then review responses inside the same reporting and workflow layer.
For physical locations
Use iPad kiosks at counters, exits, lobbies, clinics, dining areas, service centers, and facilities.
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For digital touchpoints
Use one-tap feedback in email signatures, QR codes, links, support replies, and outbound communication.
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For visibility across teams
Bring kiosk, QR, email signature, and link responses into dashboards, exports, summaries, and recurring reports.
ExploreEnterprise controls
Built for teams managing more than one survey link.
Larger programs need access control, location visibility, device oversight, integrations, and scheduled reporting around the feedback experience.
Multi-location reporting
Compare performance across locations, devices, departments, and teams.
User permissions
Use company admin, full-access, read-only, and location-scoped access.
Device management
Support kiosk lock mode, offline sync, reset timeout, sleep hours, and device alerts.
Integrations
Connect feedback through Salesforce, Freshdesk, Zapier, REST API, webhooks, and exports.
Scheduled reporting
Send weekly and monthly reports to stakeholders without manual spreadsheet work.
Program scale
Run feedback across users, locations, devices, and channels without rebuilding the process.
Optional follow-up
When feedback needs action, keep the next step visible.
Task management is one follow-up option, not the core product. It supports teams that want to document or route the response after feedback has been collected, alerted, and reported.
Feedback flagged
A low score, comment, trend, or selected answer needs attention.
Team notified
Alerts, location visibility, exports, or integrations surface the response.
Follow-up tracked
Optional task workflows or documented next steps keep important feedback from getting lost.
Next step