Platform capabilities
SurveyStance capabilities for Kiosk and OneClick programs.
A clear view of the tools available for collecting, managing, analyzing, and operationalizing real-time feedback across physical locations and digital touchpoints.
Multi-location operations
Built for teams that need more than a simple survey link.
SurveyStance keeps the customer or employee experience simple while giving operations teams the management, reporting, and access controls needed to run feedback across departments, devices, and locations.
- Compare feedback across devices, teams, and locations
- Give managers full-access or read-only roles scoped to their locations
- Use scheduled reports for recurring operational reviews
- Update kiosk surveys remotely as locations change
- Export feedback for leadership, compliance, or analysis
Control access
Give each teammate the right level of visibility, from company admin access to read-only views scoped by location, device, or survey.
Monitor every touchpoint
Review feedback by channel, location, device, or team so a customer or employee issue does not disappear into an average.
Move data where it helps
Use dashboards, scheduled reports, exports, and API options to bring feedback into the way your team already works.
Capability matrix
What applies to each SurveyStance product.
Use this as the checklist view after you understand the platform story. It separates shared capabilities from product-specific ones without making Kiosk and OneClick feel like disconnected tools.
Feedback Collection
One-tap rating experiences across physical and digital touchpoints.
Use QR codes for touchless feedback collection and landing pages.
OneClick surveys can be embedded in email signatures and outbound communication.
Ask for contact details when follow-up is useful.
Survey Logic
Show relevant questions based on previous answers.
Use ratings, comments, multiple choice, dropdowns, and custom inputs.
Add logos, custom text, colors, and branded landing pages.
Route happy and unhappy respondents into different follow-up flows.
Alerts & Notifications
Notify teams when selected feedback is submitted.
Trigger alerts such as 5 negative responses in an hour.
Notify teams when a location average changes by 50% or more.
Use notification settings for response types that need attention.
Know when a kiosk device needs attention.
Weekly and monthly reports can be sent to stakeholders.
Reporting & Analytics
Review feedback activity inside the SurveyStance portal.
Kiosk programs can break reporting out by device and physical location.
Use AI summaries and text classification to understand open-ended responses.
Export response data for deeper analysis and sharing.
Use PDF reports when a static summary is needed.
User & Location Management
Manage users and larger feedback programs from one account.
Assign full-access or read-only access by user.
Limit managers or teams to the locations and feedback they own.
Assign users to specific kiosk devices, locations, or survey views.
Device Management
Kiosks continue collecting feedback and sync when back online.
Keep iPads locked into the survey experience.
Update surveys without rebuilding the program from scratch.
Control unattended kiosk behavior at physical locations.
Integrations & Data
Connect SurveyStance data to reporting and internal systems.
Send feedback events to external tools and internal systems.
Connect feedback to Salesforce workflows and customer records.
Use Zapier to connect SurveyStance feedback with other business tools.
Connect feedback to Freshdesk support and service workflows.
Use SurveyStance feedback in support replies and digital service touchpoints.
Use exports for operations reviews, reporting, and analysis.
Buyer questions
Common platform evaluation questions.
Can SurveyStance support multiple locations?
Yes. SurveyStance is built to support programs with multiple users, devices, and reporting views across locations.
Can users have different permissions?
Yes. Teams can use full-access and read-only roles, including location-scoped access so managers see the feedback they own.
Can kiosks work offline?
Yes. Kiosks can continue capturing feedback without WiFi and sync responses once the device reconnects.
Do Kiosk and OneClick share the same reporting layer?
They share the broader SurveyStance reporting and feedback workflow story, while some device-specific reporting applies only to kiosk deployments.
Do you support integrations?
SurveyStance supports exports, REST API use cases, webhooks, Salesforce, Zapier, and Freshdesk for sending feedback events to external tools or internal systems.
Need details?