Solution
Feedback kiosk software for real-time customer and employee feedback
SurveyStance feedback kiosk software helps organizations collect high-response feedback at physical locations with one-tap emoji surveys, flexible follow-up questions, alerts, reports, AI summaries, and exports.
Why feedback kiosks work
A feedback kiosk shortens the distance between experience and response. Instead of asking someone to remember and complete a survey later, the kiosk gives them a fast, visible way to respond while the experience is still fresh.
What makes SurveyStance different
SurveyStance is not limited to a single smiley question. Teams can build flexible survey flows with one-tap responses, comments, multiple questions, conditional logic, QR code options, and centralized updates.
- Use the full SurveyStance kiosk package or deploy software on your own iPads.
- Manage locations, surveys, users, responses, alerts, and exports from one dashboard.
- Use AI summaries and scheduled reports to spot recurring patterns faster.
Best locations for feedback kiosks
SurveyStance works well at checkout counters, service desks, lobbies, dining exits, public restrooms, facility counters, libraries, corporate campuses, offices, clinics, and other places where people can respond in seconds.
Core capabilities
A practical kiosk rollout
Pick the highest-friction feedback moment
Choose the place where customers or employees are present and most likely to have an opinion.
Start with one simple question
Use a fast emoji question to maximize participation, then add optional follow-up questions.
Set alert rules
Notify managers when low scores, repeated issues, or important comments come in.
Review trends weekly
Use dashboards, AI summaries, scheduled reports, and exports to prioritize improvements.
Sample kiosk survey questions
- How was your experience today?
- How satisfied were you with the wait time?
- How would you rate the cleanliness of this location?
- How was your interaction with our staff?
- What is the main reason for your rating?
Frequently asked questions
Does SurveyStance require a long-term contract?
No. SurveyStance offers month-to-month pricing, with software-only and full kiosk hardware package options.
Can SurveyStance support multiple locations?
Yes. SurveyStance supports multi-location feedback programs with centralized survey updates, dashboards, alerts, reports, exports, and user access controls.
What happens after someone taps an emoji?
The first tap captures the sentiment. Teams can route respondents to follow-up questions, comments, review prompts, or conditional questions based on the response.
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