Healthcare Solution
Patient feedback kiosks for real-time healthcare satisfaction
SurveyStance patient feedback kiosks help healthcare teams capture patient satisfaction while the visit is still fresh, with one-tap emoji surveys, follow-up questions, alerts, dashboards, AI summaries, and reports.
Capture feedback before patients leave
Patient experience issues are easiest to understand when feedback is collected close to the moment. A kiosk gives patients a quick way to rate the experience before details fade or a follow-up survey is ignored.
What healthcare teams can measure
SurveyStance can measure patient satisfaction, wait time, check-in experience, staff interaction, communication, cleanliness, dining feedback, facility feedback, and other patient experience signals.
Where kiosks work well
Common placement options include exits, check-out areas, waiting rooms, dining areas, clinic lobbies, pharmacy counters, and other points where patients can respond without interrupting care.
Healthcare feedback moments
Patient feedback workflow
Collect a fast rating
Patients tap an emoji at the kiosk or scan a QR code.
Ask for the reason
Follow-up questions identify wait time, staff interaction, facility, or communication issues.
Alert the team
Low scores or keywords can trigger real-time notifications.
Review trends
Dashboards, AI summaries, and scheduled reports reveal recurring service patterns.
Sample patient feedback questions
- How was your visit today?
- How satisfied were you with your wait time?
- How would you rate the cleanliness of this area?
- How was your interaction with our staff?
- What could we improve for your next visit?
Frequently asked questions
Is SurveyStance only for hospitals?
No. Healthcare teams can use SurveyStance in hospitals, clinics, specialty practices, dining areas, and other healthcare service environments.
Does SurveyStance require a long-term contract?
No. SurveyStance offers month-to-month pricing, with software-only and full kiosk hardware package options.
Can SurveyStance support multiple locations?
Yes. SurveyStance supports multi-location feedback programs with centralized survey updates, dashboards, alerts, reports, exports, and user access controls.
What happens after someone taps an emoji?
The first tap captures the sentiment. Teams can route respondents to follow-up questions, comments, review prompts, or conditional questions based on the response.
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