7 Ways to Enhance Customer Experience and 1 Major Pitfall to Avoid
Businesses that wish to thrive in today’s market need to prioritize the customer experience above all else. Sales, customer retention, and advocacy are all boosted when customers have a good experience. But the question is, how can you make that
Patient Feedback in Healthcare
Next Level Patient Feedback for Healthcare Professionals Patient Feedback in Healthcare Healthcare is about compassionate, patient-centered care as well as medical therapy. Patient feedback is crucial to healthcare quality. Healthcare practitioners can improve patient experiences, gauge performance, and identify areas
How to Use Customer Feedback Management to Improve the Customer Experience
Next Level Customer Experience Management How to Use Customer Feedback Management to Improve the Customer Experience Complete guide to Customer Feedback Management and how you can improve with only a few steps. about us How to Use Customer Feedback Management
Questionnaire vs. Survey: Differences, Advantages and Best Practices.
Best Practices, Pros & Cons, Advantages/Disadvantages and more! Questionnaire vs Survey: Differences, Advantages and Best Practices Get a better understanding of the key differences between questionnaires and surveys. Learn when to use each of them and best practices. In
SurveyStance and ChatGPT Integration: A Revolutionary Approach to Analyzing User Feedback Results.
FOR IMMEDIATE RELEASE SurveyStance and ChatGPT Integration: Breakthrough integration redefines the way user feedback is analyzed. Newport Beach, CA – SurveyStance, a leading provider of feedback survey solutions, is excited to announce its integration with ChatGPT, an advanced language model
Revolutionizing Restaurant Feedback: Why using QR codes for restaurant comment cards is the way to go!
Revolutionizing Restaurant Feedback: Why using QR codes for restaurant comment cards is the way to go! 🚀 Restaurant Comment Cards in 2023 and Beyond Restaurant comment cards were once an effective way to collect guest feedback. However, in today’s fast-paced
Smiley Feedback Terminal Guide: How to maximize usage with your feedback terminals.
The Smiley Feedback Terminal Guide: How to Get the Most Out of Your Feedback Terminals Got feedback terminals? We’ve got you covered. We at SurveyStance recognize the potential of feedback terminals as a tool for gaining valuable insights from customers
Ignore Feedback at Your Own Risk: Why Closing the Feedback Loop is Non-Negotiable for Success
Closing the Feedback Loop: Turning Insights into Actions Any enterprise, group, or person serious about development and progress must master the art of “closing the feedback loop.” The feedback loop is an iterative process that collects and analyzes data
Promote Your New One-Click Email Signature Survey
Promote Your New One-Click Email Signature Survey Promote Your New One-Click Email Signature Survey Congratulations on launching your Email Signature Survey! You are well on your way to receiving amazing customer sentiment and feedback. That said, we have seen that
10 Questions to Ask in Your Next Employee Meeting Feedback Survey
10 Questions to Ask in Your Next Employee Meeting Feedback Survey If you’re like the majority of managers and company executives, you’re likely attempting to figure out how to conduct an employee meeting that will be efficient, interesting, and beneficial
Top 5 Customer Feedback Mistakes
Top 5 Customer Feedback Mistakes to Avoid & Tips on How to Avoid Top 5 Customer Feedback Mistakes To Avoid & How Capturing customer feedback is critical to the success of any business. And while most companies attempt to do
8 best customer onboarding solutions for SaaS businesses
8 Best Customer Onboarding Solutions for SaaS Businesses Guest Blog Post from our friends at Custify! Want to decrease churn and increase NRR? Check out these 8 customer onboarding solutions for your business. You’ve shown your potential customers a demo,
Get Ahead of the Curve: Customer Experience Trends in 2023
Get Ahead of the Curve: Customer Experience Trends in 2023 Customer Experience Trends 2023 Here we all are, living it up in the year 2022 grinding away at our businesses trying to get by and grow to the next level.
Popular types of Patient Satisfaction Surveys in Healthcare
Share This Post Guide to Patient Satisfaction Surveys in Healthcare When it comes to measuring patient satisfaction in the healthcare industry, professionals have a wide range of patient survey tools to choose from. The most common patient satisfaction survey techniques
Survey Rating Scales – Good to Bad
Share This Post Survey Rating Scales: Good to Bad or Bad to Good? We often get asked the pros and cons of having good to bad vs bad to good survey scales. SurveyStance has received millions points of feedback and
Super Easy Tips To Optimize Real Time Customer Feedback
Got Feedback? Now what? Tips To Best Utilize Real Time Customer Feedback Let’s be real, anyone can capture customer feedback whether its through a conversation, written exchange or survey. But it’s how you use that data that makes the difference
Listen To Your Customers; Otherwise, You Will Have None.
Listening Improves Customer Experience Explore the various avenues in which you can communicate and listen to your customers to enhance their experience. Listening is key to both personal and business relationships. It goes hand in hand with any successful exchange
How Mental Health Survey Questions Can Help With Collecting Feedback
How Mental Health Survey Questions Can Help With Collecting Feedback Mental Health Survey Questions – Why they are needed and best practices collecting feedback Feedback surveys are an easy way to get direct and anonymous feedback from customers, but did
QR Code Customer Feedback – Using QR Codes for Real Time Feedback Surveys
QR Code Customer Feedback Survey In case you haven’t noticed, QR codes are everywhere. You can find them on restaurant menus, in store windows, and even on street signs. And now, businesses are using them for customer feedback surveys. That’s
Case Study: SurveyStance Kiosk Improves Customer Experience for a World Leading Transportation Solution
Introduction SurveyStance is no stranger when it comes to helping businesses improve their customer survey completion rates and ultimately their customer experience. We know the functionality, customization, and service required to make our customers successful and therefore, their businesses. Read
City Courts in Texas Learn from Court User Satisfaction Survey – LaGratta Case Study
LaGratta Helps City Courts in Texas Learn from Court User Satisfaction Survey with SurveyStance There are two leading misconceptions of court user satisfaction surveys. First, fear of the feedback being bad. Secondly, there will be a low volume of feedback
How Feedback Leads to Improved Senior Living Experiences
How Feedback Leads to Improved Senior Living Experiences Creating a Feedback System within your Senior Living Facility can drastically help boost resident living experiences. Independent Senior Living Feedback Surveys Senior living resident surveys have tremendous impact for those currently
Quick Tap Survey Alternative 😍🙌🏼 Feedback
Quick Tap Survey Alternative 😍🙌🏼 Feedback SurveyStance as an alternative to Quick Tap Survey to capture feedback from customers and employees. A QuickTap Survey Alternative for Customer Feedback Surveys SurveyStance – Feedback Kiosks The SurveyStance feedback system is a Quick
Shocking Customer Satisfaction Statistics – Based on 2020 Feedback Survey
Shocking Customer Satisfaction Statistics – Based on 2023 Feedback Survey Top customer satisfaction stats from SurveyStance Top Customer Satisfaction Statistics you must know General Customer Feedback Stats 52% of customers said that they would not spend more than 3
How to use Customer Feedback to Improve Service
How to use Customer Feedback to Improve Service How to Use Customer Feedback to Improve Service within your Business What’s the one thing (other than revenue) that every business needs? We’ll give you a hint: Customer Feedback! Surprised by that
Survey vs Feedback – Major Differences + 5 Quick Tips 👍🏼
What is the difference between a Survey vs Feedback? A survey is generally a series of specific questions that are asked as part of an overall survey whereas feedback is a collection of information and is tied to specific questions
CSAT vs NPS
CSAT vs NPS Learn about the difference between CSAT (Customer Satisfaction) vs NPS (Net Promoter Score) and the best practice of using each to collect feedback. CSAT vs NPS Customer Satisfaction vs Net Promoter Score Do you ever have unhappy
Guest WiFi Portal Feedback – Customer Survey 📶 😁😡
Add Customer Survey on Splash Page for Guest WiFi Portal Feedback Companies that are offering WiFi for their guests and customers have a unique opportunity to capture customer feedback in real-time. Once the guest connects on the company Guest WiFi
Customer Thermometer Alternative 😍👍🏼
Customer Thermometer Alternative SurveyStance – A Customer Thermometer Alternative for One Click Email Signature Surveys SurveyStance OneClick Feedback The SurveyStance feedback system is a Customer Thermometer Alternative to collecting customer and employee feedback. The One Click Feedback is easy to
Ombea Alternative Feedback Terminal
An Ombea Alternative for Customer Feedback Terminals SurveyStance Kiosk The SurveyStance kiosk is an Ombea Alternative to collecting customer and employee feedback. The iPad based system allows for an easy to use terminal that is fully customizable. iPad & Stand
Why Use Inbound SMS for Grocery Store Customer Feedback
Why Grocery Stores Should Use Inbound SMS for Customer Feedback. Collecting grocery store customer feedback can be challenging. It seems the only questions that is ever asked is “Did you find everything okay?”. With customers being very busy and with
Importance Of A Customer Feedback Process
Importance Of A Customer Feedback Process Learn why a customer feedback process is critical along with tips on how to get one jump started within your company. It’s pretty obvious that customer feedback is crucial for any business. Feedback from
How To Get Your Customers To Take Customer Feedback Surveys (Every Time)
Customer Feedback Surveys – Increasing Completion Rate Getting customer feedback surveys is key to growing your business. It can make the difference between delivering mediocre and excellent customer service for current and future clients. However, unless you know exactly what
6 Reasons to Collect Restaurant Customer Feedback using Touchless Inbound SMS
6 Reasons to use Contactless Inbound SMS for Restaurant Customer Feedback Survey It’s seriously a no brainer… 🤯 1. Higher Survey Response Rates: Research has shown that last year, Americans check their phones approximately 96 times a day – that’s
Keep Remote Employees Engaged w/ One Click Feedback Surveys
Using Employee Feedback Surveys to Keep Remote Employees Engaged for your ‘work from home’ Team A huge percentage of the worlds’ workforce is now virtual and works remotely at home. Perhaps they have always been remote or perhaps it is
10 Aug
Feedbackly Alternative Compare Feedback Terminals 😍
Feedbackly Alternative Compare Feedback Terminals Learn more about SurveyStance as a Feedbackly Alternative to collect quick feedback from customers and employees. Feedbackly Alternative Compare When comparing various Customer Feedback tools available there are many things to consider. Below are a
How to Get High Survey Response Rates Using One Click Surveys
How to Get High Survey Response Rates Using One Click Surveys Learn more about how to increase survey response rates with OneClick Surveys. Traditional survey response rates tend to have lower completion rates, mainly because they are time consuming. Several
5 Must Do’s When Responding to Negative Customer Feedback from Customers in 2020
5 Must Do’s When Responding to Negative Customer Feedback in 2020 Not every customer interaction is going to be great, but it’s what you choose to do with the situation that can make a difference. Responding to negative survey feedback
Increase Online Reviews using Emoji Email Signature Surveys
3 Ways to Increase Online Reviews using Emoji Surveys in an Email Signature 😍😊😏😡 Email Signature Surveys are one click feedback surveys embedded within an email signature. They can be used to capture customer feedback and a customer review strategy to increase
7 Effective Questions – Emoji Survey App 😍 😡
If you are in the process of setting up your Emoji Survey App on your iPad and seeking suggestions of effective questions to ask, we’ve got you covered! You can definitely customize by your type of business but here are
Airport Feedback Survey – Tap a Smiley Face
Airport Smiley Face Survey Feedback Terminal You know those airport feedback survey’s (Smiley Surveys) found in Airport Bathrooms or near the or Security Checkpoints? These type of airport bathroom surveys are popping up everywhere, and for a great reason! These
NPS iPad Survey App Kiosk – NPS (Net Promoter Score)
Net Promoter Score – NPS iPad App NPS iPad App Generally referred to as NPS surveys, Net Promoter Score Surveys are considered to be one of the most effective surveys for any brand or business. The best thing about NPS
Innovative Way to Capture Employee Feedback Surveys without Email Links
Innovative Way to Capture Employee Feedback Surveys without Email Links Collect employee feedback with these innovative ideas companies are using as an alternative to sending emails with survey links. Can you relate to losing employees due to low morale or
Happy or Not Cost and Pricing
SurveyStance (not affiliated with Happy or Not) is a world wide customer feedback platform that provides smiley feedback terminals and OneClick feedback surveys to help companies collect feedback from their customers or employees. Are you considering buying a feedback machine
Happy or Not Competitors Alternative Survey Machine – 2023
Are you looking for Happy or Not Competitors or Alternatives? The Happy or Not smiley kiosk terminal is a great concept! Furthermore it allows customers or employees to press an emoji to give quick feedback, so it’s very easy to
Smiley Survey Kiosks – The New Mystery Shopper
Are smiley survey kiosks the new Mystery Shopper? As a business owner or manager it’s important to know how your customers feel and if they are happy or not, even when you’re not personally there. There is now a way that
Smiley Face Survey Kiosk 😁 or 😡 Emoji Survey Feedback App
Smiley Face Survey Kiosk 😁 or 😡 Emoji Survey Feedback App Everything you need to know about smiley face surveys and how to use emojis as a quick way to collect employee and customer feedback with contributions from real industry
Restaurant Customer Feedback App – Kiosk
Feed the flame of excellence! Guest feedback fuels the passion for perfection. Restaurant Customer Feedback App Kiosk Ideas and best practice when using a survey kiosk to collect restaurant customer feedback. What is a Restaurant Survey App? Our restaurant customer